Hello, I would like to request a refund for a charge I received for a late book return...

GetHuman1382245's customer service issue with Chegg from October 2018

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The issue in GetHuman1382245's own words
Hello, I would like to request a refund for a charge I received for a late book return. I ordered the book but once I received it I realized it was the wrong book. Cheggs emails for the return reminders were going to an old email that I no longer use. I did return the book, which was still in excellent condition since it was not used, however I was still charged $*** since it was late. I have been using chegg for almost * years and would like to continue to use your products for the remainder of my college years. Therefor I would kindly like to request that refund for the book.
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Chegg

Customer service issue
Reported by GetHuman1382245
Oct 20th, 2018 - a mon ago
I have an issue with Chegg too
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Seen by 2 customers so far
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Timeline
GetHuman1382245 started working on this issue
Oct 20th 6:18pm