I want to charge $**** USD internationally to a tour business in Indonesia. Dear Pamela...

GetHuman-pamzucke's customer service issue with Chase from January 2019

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The issue in GetHuman-pamzucke's own words
I want to charge $**** USD internationally to a tour business in Indonesia. Dear Pamela,**We have arranged the link for credit card payment for you. It will be in an e-mail from *****@***.com. There are *% surcharge for this, and the amount quoted in Indonesian Rupiah. Below are the instructions to help you make the payment by using the link in the e-mail later:** *. You will need to follow the instructions on the email to click "Process Payment" to be redirected to the DOKU online payment page. ***. On this page, please input details of your credit card and your address details, and then select "Process Payment"**. There will be Approved Transaction Confirmation. After this select "Continue to complete the payment process" **. Payment is complete.** Please note that your bank has to be notified first about this transaction or else it will not be successful.** **Warm Regards,**Aisyah**Accounting Department.** ****On Tue, Jan **, **** at *:** PM Pamela Zuckerman ******@***.com* wrote:*Yes, that’s ok. *Our credit card issued in US. *Chase bank. *What does DOKU mean?*Let me know next steps. *Thank you,*Pamela **Sent from my iPhone**On Jan **, ****, at **:** AM, Wow Borneo ******@***.com* wrote:**Dear Pamela,**Thank you for your email.**Yes you can pay via credit card online payment DOKU, but there will be surcharge *% * admin fee IDR ****. Would that be alright for you?*please let us know which country the card is issued. After you confirm with this, we will send you the link to make the payment.**looking forward to hearing from you soon**Best Regards,*Aisyah*Accounting Department.***On Tue, Jan **, **** at *:** AM Pamela Zuckerman ******@***.com* wrote:*Attention accounting department:**Good morning please see the information and the two emails below regarding the problem with the wire transfer. I never received any notification from the bank that there was a problem again and the wire did not go through.**There may be a Santander Bank in Singapore but I don’t think so.**What do you suggest now? Will you except a credit card? Or some kind of a check?*Looks like I might be able to use my debit card for this very large amount with permission from my bank but will incur a *% fee unfortunately on this $**** amount amount.**Please advise me as soon as possible. I am flying to Taipei tomorrow and will be there untilJanuary **.**Thank you sorry for the major mess up. I am very unhappy with Santander bank.**Pamela**Sent from my iPhone**Begin forwarded message:**From: "Velez, Kenniel" ******@***.com**Date: January **, **** at *:**:** AM GMT***To: Pamela Zuckerman ******@***.com*, Zuckerman Barry ******@***.com**Cc: "Silva, Patrick" ******@***.com**Subject: RE: Wire transfer **HI,***The wire Dept confirmed that the amended wire which was sent on ***** with the amended beneficiary name of PT Kalimantan Tour Destinations was still incorrect. The confirmed we would need to produce a new wire form.*****“Life is Better when you & your money are Respected”*****Kenniel Velez*Branch Manager*NMLS ID:********Mail Code: MA*-CBO-*****Tel: ***-***-**** * Fax:***-***-******** Massachusetts Ave, Boston MA **************I strive to deliver a great customer experience to all my customers. If I have not met your expectations, or if I have exceeded them, please inform my manager, Endri Alanaj. Endri can be reached at *** *** **** or *****@***.com***-----Original Message-----*From: Velez, Kenniel*Sent: Monday, January **, **** **:** AM*To: 'Pamela Zuckerman'* Zuckerman Barry*Cc: Silva, Patrick*Subject: RE: *External Sender* Wire transfer*Importance: High***Hi Pamela,**I looked at your account and it looks like The wire was returned on December ** from the receiving bank "bank negara" I am still waiting to hear back from the Wire Dept to confirm the reason for the return, which could be that it was too late to change the name on the beneficiary. I will confirm and will be looking to see IF it is possible to send the same wire without new documentation. But we would most likely need NEW wire forms with signatures which would have to be done in person.**Does the company you are doing business with accept payment in any other form? Since you are in Indonesia now, if they accept Debit*credit I can make sure you debit card works to make a payment for the $****.** amount. Or if they accept E-check with your account * and routing *?*****“Life is Better when you & your money are Respected”*****Kenniel Velez*Branch Manager*NMLS ID:********Mail Code: MA*-CBO-*****Tel: ***-***-**** * Fax:***-***-******** Massachusetts Ave, Boston MA **************I strive to deliver a great customer experience to all my customers. If I have not met your expectations, or if I have exceeded them, please inform my manager, Endri Alanaj. Endri can be reached at *** *** **** or *****@***.com**-----Original Message-----*From: Pamela Zuckerman *mailto:*****@***.com**Sent: Monday, January **, **** *:** AM*To: Velez, Kenniel*Cc: Zuckerman Barry*Subject: *External Sender* Wire transfer**Hello Kenniel,**Thank you for taking my call just now. Here is the information about the transfer arranged on ** ** ****. Please note that the correct account name is PT Kalimantan not “Wow Borneo” as was incorrectly written on the first wire document.**I would like to have the wire completed correctly ASAP and the funds sent to the account as outlined in the first attached sheet.**Since our time in Singapore is ** hours ahead of yours I will ask you to get this done as soon as possible. It is difficult to arrange contact and do business because of the timeframe difference.**Thank you,**Pamela Zuckerman***************************************-- *Wow Borneo - Kalimantan Tour Destinations**Awarded Trip Advisor Certificate of Excellence **** & ******Indonesia's Leading Cruise Operator ******* *ITTA, Indonesia Travel & Tourism Awards**Highly Commended Responsible Cruise Operator*Virgin Holidays Responsible Tourism Award ******Jalan Barito No.***Palangkaraya ******Central Kalimantan*INDONESIA*Tel : *** *** *** *** *Tel*Fax : *** *** *** **** or *** *** *** *****Email: *****@***.com*Website: www.wowborneo.com*Rahai'i Pangun short film : https:**www.youtube.com*watch?v*E*dLtmsoQJw*Facebook : https:**www.facebook.com*wowborneoKTD*Blog : http:**palangkarayaimpressions.blogspot.com****-- *Wow Borneo - Kalimantan Tour Destinations**Indonesia's Leading Cruise Operator ******* *ITTA, Indonesia Travel & Tourism Awards**Jalan Barito No.***Palangkaraya ******Central Kalimantan*INDONESIA*Tel : *** *** *** *** *Tel*Fax : *** *** *** **** or *** *** *** *****Email: *****@***.com*Website: www.wowborneo.com*Rahai'i Pangun short film : https:**www.youtube.com*watch?v*E*dLtmsoQJw*Facebook : https:**www.facebook.com*wowborneoKTD*Blog : http:**palangkarayaimpressions.blogspot.com*Y*I HAVE CHECKING CREDIT CARD ACCOUNTS AT CHASE. I notified chase ahead of travel plans. I am now on way to Taiwan from Singapore. *PLS CALL ME ASAP
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Customer service issue
Reported by GetHuman-pamzucke
Jan 16th, 2019 - 9 mons ago
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Jan 16th 4:44am