How Do I Get a Replacement Card from Chase?

Introduction

Did you lose or damage your Chase card? If your card has been lost or stolen, contact Chase immediately so they can help protect your account. You can also temporarily lock your card through the Manage Account section. After reporting the issue, sign in to your account and request a new card. If your current card is nearing its expiration date, you don't need to request a new one. Chase will mail a replacement card automatically before your current card expires. Do you need a new card? Continue reading for step-by-step instructions on how to request one.

Sign in to Your Account

Enter your username and password, and click Sign In. You can also use the Passwordless Sign In on the website.

Make Sure You're on the Accounts Tab

Once you've signed in, make sure you're viewing the Accounts tab. If your accounts aren't displayed automatically, click Accounts, located next to Pay & Transfer, to access your Chase accounts.

Click Replace A Card

If you have multiple Chase accounts, select the account associated with the card you want to replace. Then, click More and choose Replace a Card from the available options.

Choose the Card You Want to Replace

Review the available cards and select the one you want to replace. If you're replacing a damaged card, Chase will issue a new card while keeping the same account number. However, if your card was lost or stolen, Chase will issue a replacement card with a new account number to help protect your account.

Select the Reason for Replacing Your Card

Did you lose your card, or has it been damaged? Select the appropriate reason for requesting a replacement card, then click Next to continue. Then, follow the on-screen instructions to replace your Chase card.

Replacement cards usually arrive within 3 to 5 business days. If you need your card sooner, you may be able to request expedited shipping, depending on your account and the reason for the replacement. For damaged cards, expedited delivery may take 1 to 2 business days. For new accounts or replacement cards issued for lost or stolen cards, expedited delivery may take up to 3 business days. If you haven't received your replacement card five days after ordering it, we recommend contacting Chase Bank.

Conclusion

Were you able to request a replacement card? Depending on the type of card, you may need to activate it before you can begin using it. To activate, follow the instructions included with your replacement card. In many cases, you can activate your card by calling the phone number provided or by using one of Chase's available activation methods. If you receive a replacement debit card, consider updating your PIN if necessary and never share it with anyone to help keep your account secure. Do you still have questions about requesting a replacement Chase card? Contact Chase Customer Support today.