How Do I Get a Replacement Card from Chase?

If your Chase card was damaged or lost, you will need to request a replacement for it. You can make the request by phone, online, or by using the Chase Mobile app. All three methods are quick and easy, and you should receive your new card within five business days.

If your Chase card was lost or stolen, you probably need to get it replaced as quickly as possible. There are a few ways you can get the process started. Read on to learn more.

Replacing Your Chase Card by Phone

You can easily order a replacement card over the phone. You just need to talk to a Chase representative. He or she will make you confirm your identity and your mailing address first, though, and explain why you need a new card.

Replacing Your Chase Card Online

You can also make the request online. Just follow these instructions:

Go to Chase's website.
Log in to your account.
Click on the Things You Can Do menu in the upper right corner.
Choose Account Services.
Choose Replace a Card.
Select the card you want to replace from the Choose a Card menu. Select Checking Account if you are trying to replace a debit card.
Select the reason why you want your card replaced from the Choose a Reason menu.
Click on Next.
Review your request.
Click on Submit.

Replacing Your Chase Card with the Chase Mobile App

If you have the Chase Mobile app, you can easily use it to request the replacement card. Just follow these instructions:

Sign in to the Chase Mobile app.
Tap on the credit card you want to replace. Tap on Checking Account if you are trying to replace a debit card.
Scroll down until you see Replace a Lost or Damaged Card.
Select it.
Choose the card you are replacing.
Choose a reason for the replacement.
Tap Next.
Review your request.
Tap Submit.

Your New Card

Your new card should arrive within five business days. If you haven't received it within that time, contact Chase and explain that you haven't received your new card yet.

Contacting Chase

To contact a Chase representative, you can use a phone or the company's help forum.

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