I sent $*** to my friend with zelle. She never received the money. In her bank they tol...

GetHuman632846's customer service issue with Chase from April 2018

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The issue and preferred resolution, in GetHuman632846's own words:
I sent $*** to my friend with zelle. She never received the money. In her bank they told her that her phone * didn't match with the one she had registered. But it seems that it was already charged. HELP
I trust that Chase will make this right and come up with a resolution that is fair.
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Chase

Customer service issue
Reported by GetHuman632846
Apr 26th, 2018 - 3 mons ago
I have an issue with Chase too
Not resolved
Seen by 6 customers so far
Similar issue to 707 others
1 customer following this
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman632846 started working on this issue
Apr 26th 11:41pm