Internet is not working

GetHuman819586's customer service issue with CenturyLink from June 2018

Help with my CenturyLink issue
The issue in GetHuman819586's own words
My internet service is not working. Lights on the CenturyLink modem are green, but he internet light is not on. Service came on last night for a few hours, then went out again and has been off since.
Fixing this ASAP. I think the problem is outside. Please check service to the house.
I've rebooted the router several times, but service is still out.
I have an issue with CenturyLink too
How GetHuman819586 fixed the problem
We are waiting for GetHuman819586 to fix the problem and share the solution with the rest of us customers.
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CenturyLink

Internet
Customer service issue
Reported by GetHuman819586
Jun 25th, 2018 - 4 mons ago
I have an issue with CenturyLink too
Fixed
Seen by 8 customers so far
Similar issue to 344 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman819586 started working on this issue
Jun 25th 7:38pm
GetHuman819586 indicated the issue is not fixed yet.
Jun 26th 8:54pm
GetHuman819586 indicated the issue is not fixed yet.
Jun 28th 1:25am
GetHuman819586 indicated the issue is not fixed yet.
Jun 28th 1:26am
GetHuman819586 indicated the issue is not fixed yet.
Jun 28th 1:32am
GetHuman819586 indicated the issue is not fixed yet.
Jun 28th 10:35am