I called century link in the first week of March to have my business phone disconnected...

GetHuman-tcleonti's customer service issue with CenturyLink from May 2018

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I called century link in the first week of March to have my business phone disconnected, because we were closing and moving. I was given a confirmation * and assumed it was taken care of. I received a email informing me my BILL was OVERDUE. Apparently the disconnect request went in as a New Account using the same name and number. I want this corrected and the billing set straight. You received a final closing payment on March *st.
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CenturyLink

Customer service issue
Reported by GetHuman-tcleonti
May 14th, 2018 - 10 mons ago
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-tcleonti started working on this issue
May 14th, 2018 4:24pm
GetHuman-tcleonti confirmed the issue is fixed. Hooray!
May 14th, 2018 9:49pm