Hi, my name is Amber Borum and I thought I already had cancelled my premium account but...

GetHuman3541368's Refund a Charge issue with Care.com from September 2019

Help with my Care.com issue
The issue in GetHuman3541368's own words
Hi, my name is Amber Borum and I thought I already had cancelled my premium account but just saw a $** on my credit card from a couple of days ago. So because of that, I just cancelled the premium account, but on my account it now says you guys are going to charge me AGAIN on February even though I officially just cancelled the account. I never used the account to babysit or get other jobs, and I honestly thought I had cancelled my account before I received the most recent charge... And now, I don't know if I'm reading it right but, it seems as if I'm going to be charged AGAIN several months from now even though I finally cancelled it?! **I am requesting a refund for the last charge since it was an accident (and I never even used it to get jobs) and want to make ABSOLUTELY sure I am not charged on February as well, as I've already just accidentally paid for the next several months. **If I am not contacted back soon I will call you guys tomorrow until this issue is resolved. **Thank you,*Amber Borum

GetHuman3541368 did not yet indicate what Care.com should do to make this right.

How GetHuman3541368 fixed the problem

We are waiting for GetHuman3541368 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Care.com customer problems.
How Do I Cancel My Care.com Account?How do I cancel my Care.com account?How do I get a refund from canceling my subscription with Care.com
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Care.com

Refund a Charge issue
Reported by GetHuman3541368
Sep 6th, 2019 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 9303 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman3541368 started working on this issue
Sep 6th, 2019 12:32am
GetHuman3541368 confirmed the issue is fixed. Hooray!
Sep 9th, 2019 3:06am