Care.com Customer Service Issues

Good morning, I subscribed to a trial on care.com and paid for the first month. Despite canceling before that month ended (as evidenced by the lack of usage in my activity), I have been continuously charged each month. Before involving my credit card company, I am requesting a refund for all charges except the initial month and to finally close the account, since my previous attempts to do so were unsuccessful. Thank you, Shirly

Hello, I opened an account on Care.com about 8 years ago. Unfortunately, I had a negative experience with a family that did not occur on the app or website, but I was banned from using the service indefinitely. I would like to discuss this issue because I enjoyed using Care.com and now I am unable to do so because of something that did not even happen on the platform. The parents who I believe reported me were disrespectful to me, and when I expressed my thoughts on their behavior, they left me a negative review despite knowing I am an adult moving into my first house. I would appreciate the opportunity to resolve this matter and potentially have my account reinstated. Thank you.

I am James T. from Topeka, KS. I have recently noticed that a company has been charging my debit card quarterly since Oct [redacted]. I am unsure of the services provided and have not used any ongoing service. If it was for tutoring, I only used it once in [redacted]. I am requesting a refund for the four billings of $57 each in Jan, Apr, Jul, and Oct [redacted], totaling $[redacted]. You can refund this to the same account being billed. I will not be satisfied until the $[redacted] refund is processed. You can reach me via phone call or text at [redacted] or by email. Thank you.

I have not used my account since October [redacted], and I wish to cancel it. My name is James T Froese, residing at [redacted] SE Gemini Ct., Topeka, KS [redacted]. Upon reviewing my bank statements, I noticed quarterly charges dating back to October [redacted]. I am uncertain of the services provided by this company or if they are beneficial to me. I can confirm I have not actively utilized any ongoing services. If the charges are related to tutoring services, I only utilized it once in [redacted] and paid for a single session. I am requesting a refund for the four $57 charges billed in January, April, July, and October [redacted], totaling $[redacted]. This amount can be refunded to the same billing account. I want to clarify that I will not be satisfied and may pursue legal action if I do not receive the $[redacted] refund for the unused service. I can be reached via phone call or text at [redacted]. Please provide a response via email. Thank you.

I have been using care.com independently as a caregiver for children. However, my account was unexpectedly closed last night. To clarify, I am an individual without any employees, licensed by dcfs, and work solo. I'm unsure why my account was deactivated since I work independently and can provide my license as proof. I have dedicated time to build my profile with references and actively seek nanny jobs and opportunities from well-known daycare companies on the platform. Unfortunately, I may have made an error unknowingly while updating my profile last night. This situation is concerning as I was in discussions with families, and now I am unable to reach them as I hadn't shared my contact details. I kindly request assistance as I have put significant effort into creating this profile without any external website or support material.

I am having trouble accessing Job postings in my premium Care.com account. When I click on the Child Care Job section, I receive an error message stating, "We're sorry, your request could not be processed at this time." I have restarted my computer and waited for an hour, but I still cannot access it. Interestingly, I can view messages and my name listed under Nanny for Hire, but I am unable to search for a job. I have tried contacting Care.com Member Care previously, but have not received any responses via email. Unfortunately, there is no option to reach them by phone as it directs me to recorded messages. As a long-time member, I rely on this platform to find employment and would appreciate assistance in resolving this issue.

I am encountering an issue while trying to reapply to care.com for job opportunities. Despite not receiving an email notification regarding a criminal record showing up on my background check, I was informed of it through mail. I possess documentation from attorneys and my father confirming that the charge on my record was reduced to a traffic ticket by a judge, and upon payment, it was removed from my criminal background. My records, as per my understanding, my father, and legal counsel, are clear. Additionally, I recently underwent a background check for a job application, and the outcome indicated that I have passed the check with no record of any criminal activity.

I had an account for a long time. Recently, I had an issue with a woman who refused to pay me for caring for her children. After I mentioned reporting her, she fabricated an email, filled it with racial remarks, and threatened to send it to the company, leading to the permanent suspension of my account. I am desperate to regain access and prove my innocence. Having been a loyal user for years without any problems, I am shocked by this unfair treatment. Notably, the content in the email contradicts reality as my brother is black, providing clear evidence of it being fabricated. I seek assistance in resolving this situation promptly.

In my work history, I've noticed that the families I've worked for are not showing up correctly. I've worked for Aanand M and currently work for Ella K but the history only reflects 2 families instead of the actual 5 I've worked with, including many date nights. I've also encountered issues adding Crimea Medical University in Russia to my education section as it only allows schools in the U.S., although others can list their international schools. I've tried adding another school and using both the app and computer versions, but the changes won't save. Could you please address these discrepancies for me? Thank you, Viktoria.

I believe I inadvertently enrolled in automatic recurring payments without utilizing the service, resulting in over $[redacted] in charges for unused services. I am seeking a refund. Notification emails prior to withdrawing funds would be beneficial, especially for individuals like myself who are busy working to afford such services. I recently received an email denying my refund request.

I have been experiencing difficulties deleting and creating a new profile. Despite multiple unsuccessful attempts to reach a real person via phone calls and numerous emails requesting assistance with creating a new profile, I have not received any help. I had requested a phone call today, and as it is now 3:20pm central time, I am still awaiting a response. If assistance is not provided soon, I will need to seek a refund as I am paying for a service that I am not benefiting from. If I do not receive a personal call or notification of a refund promptly, I may have to escalate the matter to the Better Business Bureau. I am eager to share my skills with families in need and hope to resolve this issue promptly. Thank you, Patti Shamet. P.S. Regarding further communication, calling me would be more effective in addressing this ongoing matter.

I subscribed and paid for 6 months of tutoring services as a tutor. The subscription promised 2-way access, but I am unable to communicate as advertised. I keep getting prompted to upgrade in order to email or interact with prospective students, despite agreeing to the background check. I am dissatisfied with the service as it has not been functioning properly for even a month. I have attempted to contact your customer service hotline for over a week, but have been unsuccessful as I have not been able to reach a live representative.

I was unaware that my card was being charged $80 monthly for the last few months. I only needed assistance in finding a sitter for August, and now I have inadvertently paid your site $80 a month for three months of unnecessary service. As a single mom recovering from spinal surgery and living on disability, I am struggling to make ends meet this month. Kindly consider refunding me for the three months and canceling my subscription. While $[redacted] may seem insignificant to your company, it holds significant value for me at the moment. The sitter I found through your platform, Angelina, failed to show up for the scheduled care just three days before my surgery, despite confirming her availability earlier. This lack of reliability has caused me great distress. Please, show compassion and assist me in resolving this issue. Thank you, Michelle R.

I applied for jobs but haven't received any responses. I am unsure if my account is activated. Despite having the account for nearly three years, I recently left a job outside Care.com and would like to continue applying to childcare positions. Additionally, the site defaults to a different zip code and distance each time I access the childcare page. When I try to edit this information in my profile, it doesn't save. Do I need to adjust this every time I log in? I have created three profiles for childcare, senior care, and pet care, but I am unable to locate them. I can see the drop down arrow on the profile page but cannot navigate to them. I would appreciate guidance on how to access my profiles. Thank you.

I have noticed that Care has charged my credit card on 4.3.19, 7.3.19, and 10.3.19. On 1.3.19, I spoke with a Care representative who assured me that the 3-month promotional offer I signed up for would end in 3 months. From my account history, you can see that I am familiar with the policy requiring users to call Care to cancel subscriptions, which I have done in the past. Despite this, when I contacted Care.com about the extra charges, they only refunded me for the last charge on 10.3.19. It is evident from my account activity that I haven't used the site since February [redacted]. I requested to speak with a supervisor, but Care mentioned that since they authorized a one-time $45 refund, speaking with a supervisor was unnecessary as they would convey the same message. I have been a loyal user of your site for years, but being charged due to misinformation provided by your company in January [redacted] seems unfair. In the pursuit of fairness, I kindly request a refund of the additional $90.

I have been a member of care.com for years without issues. They now require us to provide information for a care check through their site. While I support this feature, I couldn't find a contact number on their site, which raised security concerns. I, an experienced CNA for 25+ years, take my clients' background checks seriously. I prefer handling this through local channels rather than relying solely on care.com. Even though this convenience may benefit others, I will be deleting my account soon as I find it unfair to be obliged to use their service. There are many other caregiving sites available for the same service.

I recently got an email notification stating that my client has made a payment through care.com. I linked my debit card to my account for receiving payments, but I am unsure of what to do next. The email indicates that the client has already processed the payment, yet I cannot locate the funds in my account. As this is my initial experience getting paid through CARE.COM, I am unsure of the procedure moving forward. I would appreciate some guidance on what steps I need to take in this situation. - V. Ellis

I have been struggling for weeks to cancel my account. Every time I attempt to log in with my email address, Nicoleb182322@gmail, I encounter issues and cannot access my account. Additionally, my attempts to reach customer service by phone have been unsuccessful in canceling my subscription. I have noticed multiple charges on my account, and as a result, I request a refund for the last month. It is essential that my account is canceled promptly as I have been unable to contact any company representatives.

Hello, I recently enrolled in your service with the one-month plan. I located a wonderful caregiver and was quite pleased with the overall process. However, I noticed an additional charge on my account for the following month, which I did not authorize. I respectfully request a refund for the December monthly fee as I did not intend to continue after the initial month. I have now downgraded my account and have not utilized your platform since finding a caregiver promptly upon signing up. Thank you for your assistance. Best regards, Allyson L.

I was charged over $30 by Care.com to read or reply to messages while searching for a one-time overnight sitter for a trip out of state. After upgrading to a 'premium' subscription, I was informed via email that my account was suspended due to minor past issues I had already addressed and paid for years ago. I only needed a sitter for a single night and am frustrated that I can no longer access the service I paid for. I feel upset that the money spent could have been used for my child's enjoyment or our travel expenses, and I am left without a sitter and a suspended account.