Care.com Customer Service Issues

I have had success using care.com for many years. However, there are a couple of frustrations I encounter. Firstly, there is no option to filter out individuals looking for only summer work. This makes it time-consuming to sift through profiles to ensure the college student I hire will be available throughout the school year. It would be helpful to have a filter for summer-only availability. Secondly, I wish there was a feature to organize email responses by marking favorites. When reaching out to over [redacted] people, it becomes cumbersome to locate the few favorites among all the responses. Being able to quickly access marked favorites would streamline the process.

Hi, my name is Amber Borum. I believed I had already canceled my premium account, but I recently noticed a $60 charge on my credit card from a few days ago. Despite canceling my premium account, my account states that another charge is scheduled for February. I never utilized the account for babysitting or job searches, thinking I had successfully canceled before the latest charge. It appears I may be charged again in the coming months even after canceling. I am seeking a refund for the accidental charge as I didn't use the service and want assurance that I won't be charged in February after unintentionally paying for future months. I will reach out by phone if I don't hear back promptly. Thank you, Amber Borum.

I attempted to create an account to browse job listings but changed my mind and decided not to proceed with the setup process and background check. Unfortunately, I have encountered difficulties in trying to contact customer service through the website. Despite my efforts to close my account, I am repeatedly redirected to the setup process, which requires my social security number. I am not comfortable providing this information and am frustrated by the lack of an option to delete my account and personal details without completing the setup. I am seeking assistance from a representative rather than being directed to the FAQ page, as it does not address my concerns. Kindly delete all my private information and account details promptly, as I am unable to do so myself without submitting my SSN. I appreciate your attention to this matter and hope for a resolution to improve both the website and customer service. Thank you.

Hello! I've been a member of care.com for a few months. Unfortunately, I've been logged out of my account and cannot log back in. Although I am using the correct email to log in, it says it's incorrect. This is causing issues with one of my clients who needs to pay me. I just bought a premium membership four days ago and I'm unsure why this issue is occurring. I would appreciate a speedy resolution.

I encountered an issue while trying to submit a background check to my potential employer. It mentioned a problem verifying my social security number. Recently, I got married and updated my last name on my social security card and driver's license. The background check form does not include a spot for indicating my maiden name, could this be causing the problem? My social security number should be valid, and I hope to resolve this without contacting social security again since I have already legally changed my name. Please provide guidance on how I can efficiently complete the background check process.

Dear Technical Team, I have been a member of Care.com for five years without any issues. I have successfully paid for three background DMV checks in the past without any problems. However, on August 23, [redacted], I completed and paid for another Background/DMV Check. After receiving an email confirming its completion, I submitted for a new Care badge and received a congratulatory email stating my Care check was complete on September 4th at 10:38 a.m. Unfortunately, my account was closed later that afternoon. My middle name was listed as Jean on Care, but my Social Security and Driver's License both state Donna Bradley Miller. I have been trying to get my account restored since September 5th, as I want to retain all my reviews and continue to apply for positions. Despite being assured that the issue was escalated, I have not received any updates. I kindly request a prompt resolution to this matter. Thank you, Donna M.

Dear Support Team, I am reaching out due to my frustration with my recent experience on the website. I paid for only one month of prime membership and encountered difficulties accessing the services I needed. When I contacted tech support in May/June, I was promised a resolution, but the issue persisted throughout my paid membership period. I discovered unauthorized charges of $20/month on my August bank statement, even though I did not sign up for recurring payments. The lack of clarity on this during the sign-up process is concerning. I have downgraded my account but am seeking refunds for the months I could not utilize the website due to unresolved technical issues. This negative experience contrasts with my previous satisfaction with care.com. Please advise on how to resolve this matter promptly. Thank you, Alyson

My account was unexpectedly closed, and I am unsure of the reason as I have not engaged in any improper activities. Despite being informed it was due to a background check concern, upon review, my background check came back clean. The customer service process has been frustrating, requiring navigating through multiple phone prompts. After numerous attempts, I was able to reach a representative who provided me with a number to address the background check issue. I am now at a standstill as I cannot communicate directly with a person to seek clarification. This issue arose immediately after making a payment of $49. I appreciate any assistance GT HUMAN can offer in resolving this matter.

Hello, my name is Terry Patton, and I am experiencing ongoing issues with my care.com account. Recently, I have been unable to view all the available jobs on my phone and have to resort to using my computer to see the complete list. Despite being quick to respond to job postings, I receive no replies and encounter difficulties with the site not recognizing my correct location in Naples, Florida. Even after updating my address and purchasing premium membership for assistance, the problem persists. I am in urgent need of work and the technical difficulties on the site are hindering my job search. The platform states that I am not signed up for emails, although I have provided my email address. This confusion is frustrating, especially when others online are experiencing similar issues. I hope this matter can be resolved promptly, as it is affecting my ability to support myself financially. Your assistance in resolving these technical setbacks would be greatly appreciated. Thank you, Terry Patton.

On August 17, [redacted], I purchased a one-month subscription on Care.com. I am having trouble locating a membership or reference number on the website. My email is [redacted] Prior to September 9, [redacted], I attempted to cancel my subscription. I spent hours on three different days trying to find the cancellation process, but no phone number was provided, and the method to cancel was not easily accessible. On September 17, I eventually found some instructions on how to cancel, but they were invalid and the links were not working. Today, September 17, after searching for a Care.com contact number, I discovered this avenue to communicate my concerns. I checked my credit card statement and saw that I was charged again today. I request my account to be closed, and the recent charge of $29.xx to be refunded. Kindly reach me at [redacted] within the next 2 days; otherwise, I will be forced to contact my credit card company and the Federal Trade Commission regarding the lack of an effective cancellation policy.

Dear Care Team, I signed up for a one-month service with you. I reside in Finland, and I have been receiving all my communications in Finnish, which I do not understand. I was not given the option to receive them in English. I noticed that you have been charging my account monthly since I initially signed up, even though I only intended to subscribe for one month. I have now logged in and canceled my membership, but I am perplexed as to why the charges continued, resulting in an unauthorized deduction of 70 euros from my account. I kindly request urgent communication from you. As a PhD student, I have limited funds and cannot afford this unexpected expense. I am seeking a refund and a detailed explanation for the unauthorized charges. Sincerely, J. S.

I was referred to Angels of the Aging Care by a client who uses your website. I reached out to them two months ago, but they were not Medicaid approved at that time. They recently became approved, and I was informed they had a caregiver for my special-needs granddaughter. I waited for two months for this to happen. However, just one week after their approval and after my coordinator filed the paperwork, Angels of the Aging Care stated they did not receive a quick enough response to start. It has only been one week since their approval. Since they are listed on your website, I am hesitant to reach out to other agencies affiliated with your site if this is the level of service they provide.

I've been using care.com for a few weeks now looking for nanny/babysitter positions. Today, while reviewing my applications, I discovered I needed to upgrade to allow families to respond. After reading discussions online, I found out that I must upgrade to premium or have families with premium to contact each other. This was disappointing as premium is necessary for basic site functionality, restricting both caregivers and families. It seems the current format requires premium membership for communication. I hope care.com considers alternative funding options to avoid charging users. I feel frustrated investing time in applying for jobs on a platform marketed as "free" when it's not truly free for its intended use. It's disheartening that both parties must pay to connect.

I registered on Care.com some time back with the intention of offering day care services for children. However, I have since decided to switch to providing errand services only. I have been struggling to update my profile to reflect this change. Despite my numerous attempts, I have been unable to find the option to make this adjustment or to cancel my account. I have also made several unsuccessful calls to customer service in an attempt to speak with a representative. Could you please assist me by providing a direct contact number to reach someone who can help me rectify this issue? Thank you, C. McFalls

I recently joined care.com and received a notice to complete a background check. However, I encountered an issue with my social security number not being traceable due to my age and lack of credit history or utility bills under my name. This resulted in me being unable to use my account, even though I paid for the membership. I tried contacting the third party responsible for background checks, but they couldn't assist me further. Unfortunately, the customer service phone line provided by care.com didn't offer an option to discuss my situation. As a teenager looking for job opportunities, I found this experience very disappointing and frustrating, especially since I had hoped to utilize the website to find work. I wish this information had been communicated to me before I signed up to avoid the inconvenience and wasted time applying for jobs I cannot pursue.

Hello, I'm Martha Rojas. I received an email regarding the closure of my personal account on Care.com. The email mentioned that I had signed up as an individual providing care services instead of a business, leading to the closure of my account. I had already paid for a Premium Membership for a Personal Account on Oct 2nd. I was not aware of the Marketing option available. I would like to maintain my Personal account and possibly switch to a Professional Account later. Can you advise me on how to proceed? Could you reinstate my Personal account, or should I cancel the Premium Membership and receive a refund to start anew? I would appreciate a prompt response so I can continue enjoying the benefits of being a Premium Member. Thank you, Martha Rojas

I recently tried to reach out to Care.com regarding a billing issue but was unable to find their billing department contact information. Thankfully, GetHuman came to the rescue with clear instructions to press #3 when contacting Care.com. However, I was disappointed to find the support team in the Philippines to be limited in their ability to assist. It seems that Care.com lacks transparency in providing clear avenues for billing inquiries. Sheila Lirio Marcelo, Founder, Chairwoman, & CEO, should address this issue to improve customer satisfaction.

I have been attempting to reach care.com for more than a month now without a response. When I call, the options provided are not what I need, and I can't select anything before the call is disconnected. Online resources also haven't been helpful. I receive around 7 texts daily from different numbers advertising job openings in my area, but as I no longer work for care.com, I would like to stop receiving these messages. I am unsure how to opt-out and would like to cancel my account entirely. Thank you.

Hello, My name is Ana-Maria Benchea. I have an account on Care.com and noticed that I have been charged four times, even though I haven't used my account. The charges occurred on September 26, [redacted], December 27, [redacted], March 26, [redacted], and September 26, [redacted]. I haven't used my account since it was canceled in August last year. I attempted to cancel my account and card details this week but encountered issues. I want to cancel my account and receive a refund for the months I was charged. How can I proceed? Thank you, Ana-Maria

I am experiencing difficulty reaching care.com's customer service line. My name is Judith Thornton, and I recently subscribed to care.com's yearly service. Due to mold issues in my home that require restoration, I am unable to fulfill my obligation to care.com. Since signing up on Sunday, October 6th, I have been unable to connect with the customer support team to cancel my subscription. Despite numerous attempts to contact them throughout the day yesterday, I have only been receiving new offers instead of assistance. I am concerned about being charged on my credit card for a service I am unable to utilize. Please assist me in resolving this issue promptly.