I had an account quite a few months ago and I canceled after finding a personal assista...
GetHuman2305801's customer service issue with Care.com from February 2019
2 views | 6244 similar | 0 following
Help with my Care.com issue
First: share to improve GetHuman2305801's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2305801's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman2305801 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2305801 may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman2305801's own words
I had an account quite a few months ago and I canceled after finding a personal assistant . I tried to sign back up about maybe two months ago and i believe it was through my son ‘s very old account because he used my email when in high school to look for a tutor . That email is *****@***.com *His name is Terrell Smith . I received an email from you saying that you found a problem because it was his name. I ALSO tried to sign up and I believe put in my credit card for my family email *****@***.com but I had a problem. I can’t remember but you emailed me. I just hoped that you didn’t charge me. I received a notification from Apple that I will be charged for three months soon **.**. Please cancel this or tell me what I have to do because I have not been able to get on since I tried to sign up recently . I tried to sign up on both emails in the same night a couple of months ago. Please help me resolve this . I have since hired a babysitter and I don’t need to be signed up .
GetHuman2305801 did not yet indicate what Care.com should do to make this right.
I have an issue with Care.com too
How GetHuman2305801 fixed the problem
We are waiting for GetHuman2305801 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Care.com customer problems.