My name is Ellen Byrne. You suspended my account because of a complaint from Mindy Maxw...

GetHuman2086932's customer service issue with Care.com from January 2019

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Top Tip from another customer
If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman2086932's own words
My name is Ellen Byrne. You suspended my account because of a complaint from Mindy Maxwell. I've been in the child care business for over ** years. I have owned * operated two licensed child care centers, and have worked with several families on Care.com. I am currently working with two families, both of whom I have been with for over three years. This is what happened:* Since I work for * other families, I sent Mindy a schedule of my availability, to which she replied "Thanks, good to know". A week later, she texted me with a schedule that included several times I had indicated I was not available. I let her know this, and she was not happy. In response to a demanding text from her, I said I would see what I could do to try to meet her needs. That was a mistake. I should have just refused and referred her back to my availability schedule...because when I told her I had tried but just couldn't make it work, she became irate and badgered me with texts, never acknowledging that she was the one who had caused the entire problem by disregarding the availability schedule I had sent her. I never offered to 'ditch' another job - I said with adequate advance notice, I could likely rearrange my schedule if she required more * different hours. I try to be flexible to a client's needs whenever possible, but am not going to inconvenience families I have worked with for * years, just because another client is disorganized. As for the last part of her review, she put that in for shock value, not my words! My current care.com families are both writing reviews for me. Please email me so I can send them to you. My account was unfairly suspended and I would like it reinstated.

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Care.com

Customer service issue
Reported by GetHuman2086932
Jan 31st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5669 others
0 customers following this

Timeline

GetHuman2086932 started working on this issue
Jan 31st, 2019 11:01pm

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