I received an email saying my account was downgraded and I wouldn’t be charged anymore...

GetHuman1909497's customer service issue with Care.com from January 2019

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The issue in GetHuman1909497's own words
I received an email saying my account was downgraded and I wouldn’t be charged anymore. This is the second issue that I’ve had with care.com and I’m getting very disappointed. The first one I paid for an upgrade no one was receiving my emails. However, the issue was fixed.**Now I want to know Why was it downgraded when I’ve already paid for * months??** So if this is the case, I want a refund for the downgrade and background check. **Suzanne
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Customer service issue
Reported by GetHuman1909497
Jan 6th, 2019 - a mon ago
I have an issue with Care.com too
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Seen by 2 customers so far
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GetHuman1909497 started working on this issue
Jan 6th 6:00pm