I received an email saying my account was downgraded and I wouldn’t be charged anymore...

GetHuman1909497's customer service issue with Care.com from January 2019

2 views
 | 
5008 similar
 | 
0 following
Help with my Care.com issue
First: share to improve GetHuman1909497's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1909497's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman1909497 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1909497 may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman1909497's own words
I received an email saying my account was downgraded and I wouldn’t be charged anymore. This is the second issue that I’ve had with care.com and I’m getting very disappointed. The first one I paid for an upgrade no one was receiving my emails. However, the issue was fixed.**Now I want to know Why was it downgraded when I’ve already paid for * months??** So if this is the case, I want a refund for the downgrade and background check. **Suzanne
GetHuman1909497 did not yet indicate what Care.com should do to make this right.
I have an issue with Care.com too
How GetHuman1909497 fixed the problem
We are waiting for GetHuman1909497 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Care.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1909497 fixes it.
This email address isn't valid

Care.com

Customer service issue
Reported by GetHuman1909497
Jan 6th, 2019 - a mon ago
I have an issue with Care.com too
Not resolved
Seen by 2 customers so far
Similar issue to 5008 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1909497 started working on this issue
Jan 6th 6:00pm