I have a client trying to run a background check on me. It keeps coming back saying *"J...

GetHuman-jkitts's customer service issue with Care.com from December 2018

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The issue in GetHuman-jkitts's own words
I have a client trying to run a background check on me. It keeps coming back saying *"Jennifer**There was a problem verifying your Social Security Number and our vendor, Sterling, could not process the Criminal check requested by Denise A..**If you think you mistyped your Social Security Number, you can ask Denise to request another background check. For other reasons such as a recent name change, you will need to contact the Social Security Administration to resolve the problem.**Best Regards,*The Care.com Team*I contacted the social security administration office and they said there are no discrepancies on their end. *The client called care.com and they told her my background was expired and I needed to update it. How can I update and have a current background check. The client is trying to pay for it.

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Care.com

Customer service issue
Reported by GetHuman-jkitts
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4886 others
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Timeline

GetHuman-jkitts started working on this issue
Dec 31st, 2018 10:02pm