I paid in full for a Premium Membershio* however, Christopher can’t find my membership...

GetHuman-fabler's customer service issue with Care.com from November 2018

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The issue in GetHuman-fabler's own words
I paid in full for a Premium Membershio* however, Christopher can’t find my membership or account! Will you please rectify my account, please?**FYI: BILLING INFORMATION. **Subscription Type: Care.com *-Month Plan *Plan Start Date: ********** *Subscription Renewal Date: ********** **For your convenience, your subscription will be renewed automatically at the end of each subscription period and your credit card will be charged $**.**, plus any applicable sales tax, in accordance with the terms of your chosen subscription plan. If you do not wish to renew your Care.com subscription, you can choose to downgrade or cancel your subscription in the "My Profile & Settings" area of your account or by calling our Member Care team at (***) ***-**** before the end of your current subscription term.* *Dear Shirley,**Thank you for your email. I would be happy to assist you today!* *Unfortunately, I am unable to locate a Care.com account in our system with the information provided. But, with a little more info, I should be able to find your account. At your earliest convenience, please provide the following information:*The email address used to create the account**Your full first and last name*Your phone number *Your full address *The last four digits of the credit card being charged if applicable**Once I have this information I will be able to locate your account. I look forward to hearing from you soon.**Have a wonderful day!* *Best Wishes,*Christopher*Care.com Member Care******@***.com**Visit our Safety Center for tools and tips to help keep you and your family safe.* *Care.com Case Tracking Information (please do not delete):*Case Number: ****-**-**-*********Case Thread ID: ref:***D***kOO.*******BkoOb:ref** Content that you share with Care.com such as ratings, reviews, compliments may be publicly displayed, reformatted, incorporated into advertising, and*or posted to other websites or media platforms.**ref:***D***kOO.*******BkoOb:ref

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Customer service issue
Reported by GetHuman-fabler
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3775 others
0 customers following this


GetHuman-fabler started working on this issue
Nov 10th, 2018 5:08pm