I paid in full for a Premium Membershio* however, Christopher can’t find my membership...

GetHuman-fabler's customer service issue with Care.com from November 2018

9 views | 3775 similar | 0 following
Help with my Care.com issue
First: share to improve GetHuman-fabler's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-fabler's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman-fabler a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-fabler may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman-fabler's own words
I paid in full for a Premium Membershio* however, Christopher can’t find my membership or account! Will you please rectify my account, please?**FYI: BILLING INFORMATION. **Subscription Type: Care.com *-Month Plan *Plan Start Date: ********** *Subscription Renewal Date: ********** **For your convenience, your subscription will be renewed automatically at the end of each subscription period and your credit card will be charged $**.**, plus any applicable sales tax, in accordance with the terms of your chosen subscription plan. If you do not wish to renew your Care.com subscription, you can choose to downgrade or cancel your subscription in the "My Profile & Settings" area of your account or by calling our Member Care team at (***) ***-**** before the end of your current subscription term.* *Dear Shirley,**Thank you for your email. I would be happy to assist you today!* *Unfortunately, I am unable to locate a Care.com account in our system with the information provided. But, with a little more info, I should be able to find your account. At your earliest convenience, please provide the following information:*The email address used to create the account**Your full first and last name*Your phone number *Your full address *The last four digits of the credit card being charged if applicable**Once I have this information I will be able to locate your account. I look forward to hearing from you soon.**Have a wonderful day!* *Best Wishes,*Christopher*Care.com Member Care******@***.com**Visit our Safety Center for tools and tips to help keep you and your family safe.* *Care.com Case Tracking Information (please do not delete):*Case Number: ****-**-**-*********Case Thread ID: ref:***D***kOO.*******BkoOb:ref** Content that you share with Care.com such as ratings, reviews, compliments may be publicly displayed, reformatted, incorporated into advertising, and*or posted to other websites or media platforms.**ref:***D***kOO.*******BkoOb:ref

GetHuman-fabler did not yet indicate what Care.com should do to make this right.

How GetHuman-fabler fixed the problem

We are waiting for GetHuman-fabler to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Care.com customer problems.
How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fabler fixes it.
This email address isn't valid

Care.com

Customer service issue
Reported by GetHuman-fabler
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3775 others
0 customers following this

Timeline

GetHuman-fabler started working on this issue
Nov 10th, 2018 5:08pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians