Before contacting them, items GetHuman1042148 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1042148's own words
Hello, I recently bought you camera drone at your place in the mall and It is an actual piece of junk. I got it for my daughter to use for Youtube videos and the usb got stuck in her one-hundred dollar computer adapter and won’t come out. As well as the footage won’t download onto her MacBook, and the drone does not fly properly. I would like a new drone or a refund as I know have to spend one-hundred dollars on a new adapter.
GetHuman1042148 did not yet indicate what Brookstone.com should do to make this right.
I have an issue with Brookstone.com too
How GetHuman1042148 fixed the problem
We are waiting for GetHuman1042148 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.