Hello,*I was traveling from Munich to Dublin via Heathrow on the **th of July and the c...

GetHuman-mcmahonh's customer service issue with British Airways from August 2018

Help with my British Airways issue
Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-mcmahonh's own words
Hello,*I was traveling from Munich to Dublin via Heathrow on the **th of July and the carrier from Munich to London was Lufthansa and then I got on a BA flight to Dublin. My luggage didn’t arrive with me and I was speaking with Lufthansa luggage department and they are telling me that my bag is with BA and the following file reference DUBBA***** has not been identified with a name. The name for this reference should be Helen McMahon and the original tag number of my luggage is LH******. I appreciate you help in locating my luggage.
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British Airways

Customer service issue
Reported by GetHuman-mcmahonh
Aug 3rd, 2018 - 9 mons ago
I have an issue with British Airways too
Fixed
Seen by 5 customers so far
Similar issue to 942 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman-mcmahonh started working on this issue
Aug 3rd, 2018 12:00pm
GetHuman-mcmahonh indicated the issue is not fixed yet.
Aug 4th, 2018 9:04am