I would like to complain about your online booking system where someone can easily make...
GetHuman652811's complaint issue with British Airways from May 2018
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The issue in GetHuman652811's own words
I would like to complain about your online booking system where someone can easily make a booking without booking luggage and thereby having to pay extra charges when arriving at the airport. I have incurred extra costs recently when I travelled to seville and I have had to pay extra costs for my flight to Milan in August. I seemed to recall that you were automatically allowed to book one bag when booking a flight but it now defaults to hand luggage. Please advise
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