I would like to complain about your online booking system where someone can easily make...

GetHuman652811's complaint issue with British Airways from May 2018

Help with my British Airways issue
The issue in GetHuman652811's own words
I would like to complain about your online booking system where someone can easily make a booking without booking luggage and thereby having to pay extra charges when arriving at the airport. I have incurred extra costs recently when I travelled to seville and I have had to pay extra costs for my flight to Milan in August. I seemed to recall that you were automatically allowed to book one bag when booking a flight but it now defaults to hand luggage. Please advise
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British Airways

complaint issue
Reported by GetHuman652811
May 3rd, 2018 - a yr ago
I have an issue with British Airways too
Not resolved
Seen by 5 customers so far
Similar issue to 3749 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman652811 started working on this issue
May 3rd, 2018 2:51pm
GetHuman652811 indicated the issue is not fixed yet.
May 3rd, 2018 2:52pm
GetHuman652811 indicated the issue is not fixed yet.
May 3rd, 2018 3:52pm
GetHuman652811 indicated the issue is not fixed yet.
May 4th, 2018 3:56pm
GetHuman652811 indicated the issue is not fixed yet.
May 6th, 2018 5:01pm