I booked a room at the quality inn in Cahokia and I went in last night and ask the lady...
GetHuman5867992's customer service issue with Booking.com from March 2021
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The issue in GetHuman5867992's own words
I booked a room at the quality inn in Cahokia and I went in last night and ask the lady at the front desk to cancel my reservation because I didn’t wanna pay the deposit with my card and they didn’t accept cash deposits. My card was charged **.** today and I called the hotel but they said I can’t cancel a reservation at the hotel and I would like my money refunded because the lady at the front desk last night didn’t tell me I had to contact booking.com directly and she let me believe that it could be cancelled at the hotel
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