I recently took a trip to Tennessee my booking number is **************, my name is Tra...

GetHuman5306803's Refund My Booking issue with Booking.com from September 2020

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The issue in GetHuman5306803's own words
I recently took a trip to Tennessee my booking number is **************, my name is Traci Horton. *I stayed at the evergreen smoky mountain log in Pigeon forge. During my stay, the staff was extremely rude to me and my disabled friend. I took her there thinking it would take her mind off of her grandmother who had died, but I was wrong. Not only did we encounter terrible staff but our room was DISGUSTING and smelled like urine and mold, I can attach a few pictures when you respond to this email. I could not get pictures of everything because it was making my friend sick and really depressed. I know that there is a lot going on with COVID but I know they should have had higher standards, there were towels used behind the toilet and I had to go out and try to buy cleaners just to make sure the bathroom and everything we touched was clean. I asked to be moved after I found out that they rented the room right beside us and those people kept hanging out near our door and window, our main lock was broke as well! they refused to change our room because we was only there for * days basicly. I really think this is unprofectional and i would like my money back.

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Booking.com

Refund My Booking issue
Reported by GetHuman5306803
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9144 others
0 customers following this

Timeline

GetHuman5306803 started working on this issue
Sep 28th, 2020 2:58am