Refund - cancellation of accommodation

GetHuman5202947's Refund My Booking issue with Booking.com from August 2020

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Before contacting them, items GetHuman5202947 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman5202947's own words
I was trying to getting refund back from accommodation cancellation ... hi,*I had made reservation through booking.com and paid in full - Quattro Apartments on Astor- Brisbane - CONFIRMATION ***********, PIN CODE *****- back in November **** for May **** had to cancel due to covid-** pandemic. I am trying to get a REFUND BACK from July **** to **th August **** but been unsuccessful. I've tried phone calls, text, emails and codes that had been sent to my phone just not working. I would like to have this situation resolved as soon as possible. thank you
This is especially frustrating because you go through the steps they are asking get to the last step which they ask for *digit code they have said they have sent to your phone - still waiting for that code
They can make this right by refunding the amount owing
How GetHuman5202947 fixed the problem

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Booking.com

Booking.com*help - GetHuman
Refund My Booking issue
Reported by GetHuman5202947
Aug 27th, 2020 - 2 months ago
Not resolved
Seen by 35 customers so far
Similar issue to 11866 others
0 customers following this

Timeline

GetHuman5202947 started working on this issue
Aug 27th 1:42am
GetHuman5202947 indicated the issue is not fixed yet.
Aug 27th 10:32pm
GetHuman5202947 indicated the issue is not fixed yet.
Aug 27th 11:09pm