I had * bookings with yourselves, V**** Luxurious Apartments in Athens booked for...

GetHuman5052308's Refund My Booking issue with Booking.com from July 2020

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The issue in GetHuman5052308's own words
I had * bookings with yourselves, V**** Luxurious Apartments in Athens booked for **** - **** and Kimpton Clocktower in Manchester originally booked for *** and moved to *** (for an extra charge of £**). Both properties were subsequently cancelled due to closure yet I have not received any refunds. This is despite being told on **** that the money for the Manchester accommodation would be refund in *-* working days. Whilst I understand these are unprecedented times I feel I have been given no support from your company and there has been no responses to my communications over this last month. I did communicate with your company that I could not afford to loose the money and I had shown willing to transfer my dates. I am so disappointed and upset, this is causing me so much stress as it's on top of a family bereavement and my mother being taken into hospital. I would be extremely grateful if someone could advise me. Booking references are ********* and **********.

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Booking.com

Refund My Booking issue
Reported by GetHuman5052308
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 12985 others
0 customers following this

Timeline

GetHuman5052308 started working on this issue
Jul 10th 7:37pm