Excessive cancelation fee charge

GetHuman4481526's customer service issue with Booking.com from March 2020

Help with my Booking.com issue
The issue in GetHuman4481526's own words
The problem: Excessive cancelation fee charge

GetHuman4481526 did not yet indicate what Booking.com should do to make this right.

How GetHuman4481526 fixed the problem
With the lady at the Front desk at Hotel & Lady on phone at booking.com. Booking . Com phone No* I’d ***-***-****. Also told booking.com on live chat my problem give them your confirmation * on live chat, That ties into their computers and they’ll have it when you actually do get to talk to a person I will take a while to get to talk to a person because they are so busy right now because of the pandemic but they were very nice. When you call there phone number even though it may be a credit card problem don’t choose credit card. They will give you three choices choose something else a store experience anything don’t use the credit card choice it will get you nowhere not a person.
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Booking.com

Customer service issue
Reported by GetHuman4481526
Mar 17th, 2020 - 7 months ago
Fixed
GetHuman4481526 shared how to fix
Seen by 5 customers so far
Similar issue to 14175 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4481526 started working on this issue
Mar 17th 7:34pm
GetHuman4481526 confirmed the issue is fixed. Hooray!
Mar 18th 3:41am

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