Booked a room with Booking.Com for a softball tournament, it was cancelled and I need t...

GetHuman-orttpo's customer service issue with Booking.com from March 2020

Help with my Booking.com issue
First: share to improve GetHuman-orttpo's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-orttpo's own words
My father was able to book his room, but no longer has the email account with the confirmation number. He can't access the email any longer and GMAIL can't retrieve his password. He needs to speak with an actual person about his reservation ... Booked a room with Booking.Com for a softball tournament, it was cancelled and I need to reach someone about my reservation. I no longer have the email address that the confirmation code was sent to. I am locked out of the account and GMAIL can't assist. I need to speak to a live person. Can someone please contact me at ***-***-****. This is very important.
When you call the phone number on the website, you can't speak with anyone. He doesn't have the required confirmation number or pin to move the call along. An actual person would be appreciated.
Someone just needs to call him, please. ***-***-****
This is his first experience and it sounds like it might be his last if he isn't able to find support.
He has called the US number, international number and any number he could find using a google search. No luck
How GetHuman-orttpo fixed the problem

We are waiting for GetHuman-orttpo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

booking.com
Customer service issue
Reported by GetHuman-orttpo
Mar 5th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 13133 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-orttpo started working on this issue
Mar 5th, 2020 5:17pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians