I am writing regarding my car rental (ref * *********). Booking.com has charged my cred...

GetHuman-mbeichle's customer service issue with Booking.com from December 2019

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The issue in GetHuman-mbeichle's own words
I am writing regarding my car rental (ref * *********). Booking.com has charged my credit card for the rental fee upfront. This created an issue that budget rental car counter will not be able to accept the collison damage waiver (CDW) that is offered by our credit card per Budget’s policy. Since this insurance coverage is mandatory, we had to pay $*** for this coverage. booking.com has not disclosed this information anywhere during my booking. I would like to request booking.com pay for this insurance fee or make good in someway for our additional expense.** Thank you.**Meyleen Beichler

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Booking.com

Customer service issue
Reported by GetHuman-mbeichle
Dec 8th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 14044 others
0 customers following this

Timeline

GetHuman-mbeichle started working on this issue
Dec 8th, 2019 12:07pm

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