Booking.com Customer Service Issues

Confirmation number [redacted] with pin code [redacted]. I would like to ensure that all previous bookings are canceled except the current one at Royal Scott Singapore. I contacted the hotel and they confirmed there is no double booking issue, but I booked through booking.com. Please confirm that all previous bookings apart from the current one at this hotel are canceled. Thank you for your prompt assistance and response, it is greatly appreciated.

The app did not mention the $50 deposit required at Good Night Inn Buena Park. I was unaware upon check-in and left to find a store to load cash onto my American Express debit card. I am requesting a refund of $66 for the non-refundable stay. Had I known about the deposit, I would have chosen Motel 6. Can the overnight booking be canceled with a full refund or moved to tomorrow night? If not, $70 will go to waste without a refund. Thank you.

I got an email confirming my cancellation request and was informed by booking.com that I would receive feedback from the hotel soon. I requested a refund and contacted the hotel, but they said they didn't receive my cancellation because booking.com didn't pass the information along. Therefore, the refund cannot be processed. It's frustrating because I received an email stating that booking.com received my request, so it's not my fault that the hotel was not informed.

I made a reservation for a hotel in Bloomington, MN on 11/30/19 via booking.com. Unfortunately, I did not receive an email confirmation, so I assumed the booking was not successful. Consequently, I stayed at a different hotel that I arranged myself. To my surprise, I have been billed for the booking.com hotel that I did not use. I am feeling very frustrated about this situation. It's been challenging to get in touch with a representative over the phone without a booking number, which I never received. Please reach out to me via email.

Booking Reference Number: [redacted] / Confirmation Number [redacted] I am facing an issue with my booking on booking.com. They charged me R18000 for a property in Hermanus, South Africa, from December 22, [redacted], to December 28, [redacted], but the booking was canceled two hours ago. I had made this reservation and payment months in advance. I am requesting an immediate full refund to my Diners Club card as this situation is unacceptable. I have already spoken to the owner of the property who has no knowledge of the booking. While an alternative accommodation in Strand has been suggested, we are not interested in that option.

My brother-in-law made non-refundable hotel bookings at the Radisson Airport in Seattle, WA for a trip to Israel with my very sick sister. They need to cancel, and while we understand the terms, we are hoping for an exception due to the circumstances. His name is Mark Bundrock, and the booking confirmation number is [redacted], for stays on January 14th and 27th. Unfortunately, I couldn't provide his PIN for a phone call this morning. Any assistance would be greatly appreciated. You can reach me at the email provided or at [redacted]. Thank you.

I have reserved a stay at Discovery Parks-Streaky Bay Foreshore in South Australia (82 Wells Street, Streaky Bay) from the 14th to the 16th of December. I have tried multiple times to get my confirmation number and password from Booking.com without success. I called Streaky Bay at [redacted]6 to cancel, but they advised me to contact you instead. Due to a medical emergency requiring hospitalization, I need to cancel this booking. Streaky Bay acknowledges the reservation but requires your confirmation to proceed with the cancellation. Please assist in obtaining the confirmation number as I have successfully canceled other bookings for my trip to Perth. Thank you. Robert B.

I'm curious about your payment process for bookings. Do you wait until the guest arrives to release the funds, or are they dispersed upon advanced booking? I've been disappointed with Vrbo's new payment policy of releasing funds after check-in, causing inconvenience. I'm considering switching to your service due to rumors that you release payments promptly. Can you confirm this for me? Thank you, Matthew M.

I need assistance canceling a booking with Discovery Parks-Streaky Bay Foreshore in South Australia. The booking is for December 14th to December 16th, [redacted]. I have been informed that the cancellation needs to be done through Booking.com. Please send the necessary confirmation and password details to my email: [redacted] The booking was made on October 23rd, [redacted].

Dear Booking.com, I am a loyal customer who always returns when traveling. This time we are in Phuket at Grand Bleu Resort in a 2-bedroom suite with a pool. Unfortunately, we experienced several issues with the hotel. Upon check-in, we noticed patched and uneven walls in the room. Additionally, having one remote for both rooms' air conditioning made it inconvenient to use both rooms. Moreover, the broken center table with glass shards posed a danger to children. The torn curtains were only replaced with filthy ones, and essentials like trash cans and proper bathroom storage were missing. The furniture, including a broken chair and torn sofa, was disappointing. The lack of working bed lamps and kitchenette equipment further added to our dissatisfaction. Although the impolite staff and limited dining options were negative aspects, the clean pool was a highlight. However, appliances like the moldy kettle and faulty toaster were subpar. The breakfast situation, poor internet connectivity, and torn towels were disappointing. I am sharing pictures of the issues encountered. While we used the room and pool, I am requesting a refund for 2 nights' stay and breakfast as compensation. Best regards, Murtuza N.

I made a booking for Wendy L., confirmation number [redacted], pin code [redacted]. The booking was amended as I was wrongly charged for two people. Following an email and a phone call from Booking.com, they corrected the booking to a total of [redacted].95 euros for all-inclusive. Despite originally paying [redacted].98 euros, I am due a refund of 35 euros. However, I have not seen this refund reflected in my bank account yet. The online booking still displays the original amount paid, even though I have an email confirmation of the corrected charge from Booking.com. I am unsure why the 35 euros has not been reimbursed as per the email confirmation provided.

I made a reservation through Booking.com on November 30, [redacted], for Oyo Belgravia at [redacted] Ebury St, Belgravia, London SW1W 9QD. I believe there were consumer protection violations, misleading information, and aggressive practices. The bedroom we received did not match the description provided. Instead of a double room with 2 single beds, we got a bunk bed and a small single bed in a single room. The hotel lacked elevators, wheelchair access, and cleanliness in the bathroom. The noise level was disruptive, making it challenging to sleep. I am dissatisfied with the stay at Oyo Belgravia Rooms and the lack of response from the manager, Dominic. I am seeking compensation for misrepresentation and the unpleasant experience. Your prompt attention to this matter is appreciated. Regards, JH Phone: [redacted]

During my stay at Flexistay Gatwick in room 9 from December 8th to 11th, I found the concept great and have already booked for March. Unfortunately, the bottom sheet of my bed was heavily stained (photos available), although the top sheet was clean. The stains were unpleasant and not from beverages like coffee or tea. Additionally, I noticed black marks on the wall opposite the bed and white stains on the brown curtains. It's disappointing because the location is good, and the kitchen and reception were well-kept. However, the state of the bed sheet was disheartening, making me feel uneasy about the cleanliness.

I need assistance with retrieving the PIN for our booking on booking.com. The confirmation number is [redacted], for the Docklands Waterfront Luxury Villa in Melbourne where we are booked to stay from January 15th to January 17th, [redacted]. I am part of a group staying at this apartment and we are unable to locate the PIN. We have reached out for help several times but have not received any responses. The booking is under Jason Revitt's name, and you can reach me at [redacted] Thank you for your help.

I am having trouble with your system understanding English. I requested a confirmation number and PIN to be emailed to me for a booking at Discovery Parks-Streaky Bay Foreshore from December 14th to 16th, [redacted]. Sadly, I need to cancel this booking as I have a hospital appointment. Please send the details to my email: [redacted] I am located in Australia, and the phone system seems to only cater to American or Canadian users with the starting number as +1, which cannot be altered. I have sent two previous emails regarding this issue, but the system is proving difficult to navigate.

Upon arriving at the hotel after a long journey, we encountered several challenges. The young staff members, who seemed inexperienced and struggled with English, didn't comprehend our requests. Our room was unclean, with unchanged sheets and unexpected stains. When asking for new sheets, the staff awkwardly replaced them, leaving us to fix it ourselves. Despite our exhaustion, we managed to sleep without proper covers, as our requests went unanswered. The next day, the promised in-room breakfast was muddled, eventually served with unclean dishes and a questionable juice bottle. Communication barriers persisted throughout, as even the manager's involvement didn't address our concerns. Our disappointing experience deviated from the standards expected through our bookings, leading to frustration and a sense of unmet expectations. Attempting to reach out to bookings.com for assistance proved futile, as we could only contact the unresponsive hotel staff directly.

I reserved an apartment on Booking.com for December 21st. I haven't received any communication from the apartment which is concerning. I'm planning a holiday with my elderly dad, and with just one week left, I still haven't received any booking confirmation. Due to this uncertainty, I would like a refund of my deposit so I can book a different apartment. I can't take any chances with my 80-year-old dad's trip.

Booking Reference: [redacted] I need to report an incident from November 18, [redacted], Florida time, regarding a booking at Penthouse 6, Lovers Key Beachclub, [redacted] Estero Boulevard, Fort Myers Beach, FL [redacted], USA. Unfortunately, we encountered problems accessing the accommodation due to an incorrect gate code provided. We tried reaching out to the agent/owner, Gina, to no avail as it was late, and there was no onsite assistance available. After contacting your help desk, we were assisted by a resident from the community. This situation, along with £34 in mobile data charges and £15.68 in additional charges, caused us significant stress after over 20 hours of travel. We are requesting reimbursement for these costs and seek a prompt resolution to this matter. Thank you.

During my recent stay at OYO BELGRAVIA ROOMS in Victoria, London, the accommodation did not meet our expectations. We were promised a double room with two single beds, but received a single room with bunk beds instead. The bathroom was dirty, preventing us from showering. Our room's location opposite the reception area contributed to excessive noise, making it difficult to sleep. Additionally, the absence of elevators was inconvenient for disabled individuals. To address these issues, we would appreciate a partial refund. Please contact me at 07[redacted]78. Following my initial email regarding these concerns, I have not received a response.

I have made a booking through Southwest on booking.com at the Laguna Beach Hotel for December 15th to December 18th with Confirmation Number [redacted] under George Kelly. Unfortunately, my email was entered incorrectly as [redacted] instead of the correct email [redacted] I am unable to receive any confirmation or PIN number due to this error. I am unable to reach someone over the phone as they require the correct confirmation number and PIN, which I do not have. I am a loyal customer of booking.com but I did not log into my account at the time of booking because it was done after booking a flight with Southwest Airlines, your partner. Could someone please assist me in obtaining the correct confirmation and updating my email address?