Booking.com Customer Service Issues

My name is Miriam Rodnay, and I had arranged a transfer to the XOBLUe HOTEL in Amsterdam for the 19th of December at 13:20 with booking number [redacted]5. Unfortunately, my flight got cancelled, so I had to book another one arriving at 18:20 on the same day. I had also organized another transfer through the hotel, expecting it to be complimentary. However, when I tried to cancel only the 13:20 transport, I accidentally cancelled both. I need assistance in reactivating the 18:20 transport that I had originally ordered through XO Blue Hotel. Thank you for your help in resolving this matter. Miriam Rodnay

I'm Cecilia G. A. I made a reservation for a room at Balai Tinay Guesthouse in Legaspi City for Dec 14-15, [redacted]. Unfortunately, upon arrival, I was surprised to find that there was no electricity in the place. I received no prior notification through text or call regarding this issue before my booking date. I would like to request a cancellation of my booking and a full refund of the amount I paid.

Hello, I had reserved a stay at Ambar Hotel for 11 nights at [redacted],[redacted] cop but later canceled it with no charges as confirmed by Booking.com. Following this, I booked 7 nights for [redacted],[redacted] cop, but was charged twice the initial amount. My wife's credit card shows two charges of [redacted],[redacted] cop each. Can you please cancel the duplicate charges and only charge me the correct amount of [redacted],[redacted] cop as per my Booking.com confirmation? Thank you, P.D. Reservation Details: Customer Name: P.D. Check-in: Mon, 27 Jan [redacted] Check-out: Fri, 7 Feb [redacted] Hotel Name: Ambar Hotel Reservation Number: [redacted] I want the excess charges refunded as it was an error, although I have lost trust in this and want to cancel my current booking to find another hotel. I thought payments were meant to go through Booking.com directly. Thank you.

Dear partners, Hello! I have a reservation with confirmation number: [redacted]. I provided credit card details for the property to charge, but Csilla mentioned guests must pay cash at the property based on booking conditions. Is there any way to charge the credit card to avoid guests paying at the property? Please respond quickly as check-in is today! Thanks, Malvina

Hello everyone, I noticed that my room rate has dropped to $98 plus tax from the $[redacted] I paid. I booked in advance and it was non-refundable, so I'm concerned about potentially losing out if I cancel and rebook. I was under the impression that booking early would guarantee the best rate. Can I receive a refund for the price difference? Thank you, William C.

I need to raise two issues. Firstly, the property we selected and paid for was closed with no contact options available. It appears to be out of business, yet our payment was accepted. Secondly, I previously reached out via email to booking.com regarding this matter. However, when advised to use the "live chat," I couldn't locate this feature on the website. The recommended help center provided no relevant assistance or option for addressing other issues. Expressing my frustration, it seems like the response will just lead to another cycle of directing me to the website to send yet another email. At a minimum, it's recommended to remove this particular property from the listings.

We apologize for any inconvenience you've experienced. We are extremely dissatisfied with the accommodation and services provided by the hotel. The actual facilities were not in line with what was advertised during our booking on booking.com. The food provided was not continental as expected. We have spoken to the hotel, and they have agreed to cancel our reservation pending your approval. Our reservation number is [redacted]. They have also promised to refund us for one night's stay. We have already contacted them via email yesterday. We kindly request your urgent assistance in sending them the cancellation email to expedite the process as they are waiting for it from your end. Thank you for your attention to this matter.

I need to cancel a car booking promptly to avoid charges. Despite the assurance of no payment at the time of booking, funds for two bookings have been deducted from my account before confirmation. The rental company has informed me of unavailability and I urgently require the refunded amount to provide for my family and secure another vehicle reservation.

Hello, I recently booked a flight from a hotel room in Manama, and after paying with my card on your site, over 60$ disappeared from my account. This has happened three times now when booking through your site, and although there is no charge on my card for using it, money keeps disappearing. It's quite upsetting as it seems like unauthorized transactions are occurring. I am puzzled about how this is happening as I receive SMS notifications for every card transaction. The first time I didn't notice it, the second time I saw it but forgot to mention it, and now it has happened again. Unfortunately, I will no longer use your site and will inform others about what happened to me, as I cannot afford these additional charges. Despite this, I wish you all the best.

I am having trouble reaching Hotel Caracol Puerto to update my reservation for a stay on January 3 instead of December 28. Booking Assistant has not been helpful, and the hotel's phone number provided (52 [redacted]) is out of service. I have been waiting for a response for a week. I just need the hotel to acknowledge the change in my check-in date. Please advise, you can contact me at [redacted] Thank you, Eugene Kozlowski.

I reserved a 3-night stay at Fat Camel Hostel in Auckland. Unfortunately, my experience was extremely disappointing. The hostel was old, dirty, moldy, smelly, and noisy. Despite the affordable price, the lack of maintenance made it feel creepy. After only 3 hours of sleep on the first night, I decided to leave at 6:30 am. When I requested a refund, they offered me a credit note for a future stay, but I have no intention of returning to such a poorly maintained establishment. I believe it may be one of the worst places to stay in Auckland. I have taken some photos of the hostel if they are needed for reference.

Dear Website, I mistakenly booked the same room twice and I'm seeking assistance in obtaining a refund for one of the bookings. Please review my reservations and process a refund to my credit card for the duplicate booking. The reservation is for the everShine Key Resort from December 22nd to December 24th. Thank you. Best regards, Akbar Hussain Sayed

I need assistance regarding a reservation issue. We mistakenly charged the guest's credit card even though she informed us she paid through booking.com. This led to an unintentional overcharge. I am seeking the credit card details from booking.com to rectify the error. The reservation in question is dated 11/28. I kindly request a phone number that does not require a booking number or pin for me to reach out and resolve this matter promptly. Thank you.

Subject: Cancellation Request for Reservation #[redacted] [redacted] I am reaching out to cancel my reservation with booking number #[redacted] [redacted] under the name David Snape for April 18-26. I have attempted to contact the guest twice without a response. Due to my prolonged illness and recovery in the Philippines for the next 6 months, I will not be able to honor this booking. I have already spoken to a representative today to initiate the cancellation process. I was informed about potential fees, which I believe should not apply given the substantial advance notice of 4 months before the booking date. I kindly request confirmation of the cancellation at your earliest convenience. Your understanding and cooperation are greatly appreciated. Sincerely, Imelda Badian

I wanted to share my experience with Snoozles Quay St. We attempted to discuss leaving early, but unfortunately, they were unable to provide a refund. The room we received was exceptionally small, the bathroom required flooding to get warm water, there was no shower soap provided, no climate control, and my partner is now sleeping on the floor due to the bunk bed being too small for him. Given the typical room rates in the area, we expected a larger space. We have made a reservation for a different room for tomorrow and would have left already, but we are feeling incredibly weary.

Hello, I made a reservation for December 22 to 23, [redacted], at ZEN Rooms Venus Parkview Baguio through Booking.com on November 25, [redacted]. However, I decided to cancel on the same day for personal reasons. The reservation was fully paid and was free to cancel. I received an email from Booking.com and the property confirming the cancellation and stating that I would receive a refund within 7 to 12 days. As of December 17, [redacted], which is already 22 days later, I have not seen the refunded amount reflected in my account. I used my Visa prepaid card for the booking. I am wondering how long it typically takes for the refunded money to show up in my account and if I will indeed receive the refund. Thank you for any assistance. Best regards, Daisy

I reserved a room for three adults, specifying two single beds and one double bed. I made the payment, only to find out later that the room I requested was unavailable, and they could only offer two double beds. I asked for a refund, but they informed me it could take up to seven days. It was frustrating, especially after spending over half an hour arguing on the phone for the refund. I am very disappointed with the service. I will not be using Booking.com in the future due to this terrible customer experience.

In my Booking.com wallet, I had [redacted].58 PLN (approximately [redacted] EUR) available until December 5th. When I tried to use the funds on that date, they were unexpectedly no longer accessible. Upon contacting the Polish team / customer support, I was informed that the funds were only valid until the end of December 4th. Despite having multiple bookings and attaining Genius level 2 status, I was disappointed by the response received and the lack of opportunity to utilize the remaining balance. The discrepancy between the system date and the actual last day of validity is difficult for me to accept. I kindly request your support and understanding to reach a satisfactory resolution. Best regards, Dariusz J.

I previously emailed about booking reference [redacted] for a one-night stay at the Marquis Hotel Torquay on August 3rd. The hotel charged me on the same day due to timing issues, but I noticed that I was also charged by your company. I have been billed £[redacted] twice. I have credit card receipts for both charges. Please refund the duplicate payment. I have not received any responses to my previous emails, so I would appreciate a prompt reply. Thank you.

On November 10, [redacted], I made a reservation for a disabled room for four nights. Check-in was on November 19, [redacted], and I was scheduled to leave the hotel in Milton Keynes on November 23, [redacted]. I made the booking directly on the hotel's website. When I checked my bank statement on November 11, I noticed that £[redacted].00 had been deducted by booking.com, even though I hadn't received any confirmation of the booking. Upon arrival at the Campanile hotel in Milton Keynes, they had no record of my reservation after a 35-minute search. Unfortunately, they didn't have an available disabled room either, so I had to find alternative accommodation with my son. Despite providing booking.com with additional details like a bank statement screenshot, I haven't received any follow-up from them. Furthermore, I received a parking fine of £[redacted] because my car registration wasn't entered due to the failed check-in process at the hotel. As a disabled pensioner on a fixed income, this situation has left me financially strained. Any assistance would be greatly appreciated.