Ref: booking *****.***.*****I made a reservation in Washington,DC area through booking...

GetHuman-gina_col's Complaint About My Stay issue with Booking.com from October 2019

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The issue in GetHuman-gina_col's own words
Ref: booking *****.***.*****I made a reservation in Washington,DC area through booking.com on ******** at *:** pm for the same night. I received a confirmation of the booking. At *:**pm I received a phone call from the property saying the room I booked was not available and they had nothing else comparable to offer. I had * people traveling in my party and required a room with * beds. **By the time I got the phone call the DC area was sold out. We finally found a dump room in an unsafe area that we had to pay an exorbitant amount for. I tried to reach booking.com to help with the matter but there is no customer service phone number listed in the site. **I am very unhappy with this matter. The hotel blamed the problem on booking.com saying you had sold me an unavailable room. I would like to hear your side before I make this a public matter. **William D and Gina Coleman

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Complaint About My Stay issue
Reported by GetHuman-gina_col
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 27526 others
0 customers following this

Timeline

GetHuman-gina_col started working on this issue
Oct 14th, 2019 3:46pm