Booking.com Customer Service Issues

I have a reservation for the Hoveringham Hall apartment on the night of December 14. The host mentioned that the property is no longer listed on booking.com. I've been trying to reach the host by phone without success. I'm wondering if it's possible to apply my booking.com discount for this stay, considering I have around £45 in discounts from previous bookings. Additionally, I'm curious if there is a tram that provides transportation from Hoveringham Hall to the city center. My friends and I plan to visit the Christmas market. Thank you.

I reserved 2 separate apartments at "Stay U-nique Ciutat Vella" in Barcelona. I canceled the first one within the free cancellation period but was still charged a fee. The host requested I cancel the second one with the assurance of a full refund. They advised me to request both refunds through the booking.com platform. However, I'm unable to locate the refund request button, hence sending this message for assistance.

We made a reservation at M7 Contemporary apartments in Florence, Italy (Booking ref. [redacted]) due to its size and location. However, upon check-in, we were informed that there is no daily cleaning service. The guests are responsible for washing towels in the provided washing machine which costs 2 euros for 30 minutes and 1 euro for a 10-minute tumble dry. Only 2 towel paper rolls were provided, and after that, we need to purchase our own. The lack of disclosure regarding these details during the booking process has left us feeling unfairly treated. We have paid a substantial amount for a 6-night stay and find it disappointing to encounter these unexpected expenses. We are seeking urgent assistance to address this issue. Thank you.

Conf: [redacted][redacted]11 I made a reservation for a "Booking Basic" room at Excalibur Hotel in Las Vegas from Sat, Oct 12th to Mon Oct 14th for 3 nights. After receiving a message saying I would be contacted within 24 hours for confirmation once the hotel confirmed, I did not receive further communication. I am now considering booking at Ellis Island instead. I want to make sure that I will not be charged for the unconfirmed reservation at Excalibur. Thank you.

I received an email from Booking.com regarding reservation #[redacted][redacted]44 for a 4-night stay at the Brass Door Motel in Gassville, Arkansas. When I arrived, I was unexpectedly charged again as there was no record of my booking. Booking.com had already charged my credit card $[redacted].60. I am requesting a refund as Booking.com failed to fulfill their part of the agreement. Additionally, I noticed on Booking.com's website the information that guests can expect to be charged upon check-in. I am confused as to why I was charged twice.

My booking number is [redacted]60, made in April [redacted]. Payment was taken on September 23rd, £[redacted]. I informed the owner on your platform that I'd arrive between 6 pm and 7 pm today, October 9th, but I reached at 5:45 pm and no contact details were available for the owner. Typically, I receive a text or call on the day of arrival from the owner, which didn't happen this time. Unsure, I left and ended up booking a B&B in Windermere for £42 after walking in the rain. I have a three-day conference starting tomorrow and I'm without accommodation. I've always trusted your site but this experience was concerning and dangerous for a solo female traveler. I need assistance with reimbursement for tonight and guidance on how to get my money back. Additionally, I missed a music event costing £14. This entire situation has left me highly disappointed. I spent 55 minutes trying to call your customer service without success, suspecting automated busy lines. This whole ordeal has shattered my trust in your services.

I stayed at [redacted] Eastern Shore Apt. [redacted] in Seagrove, Florida, from August 19, [redacted], to August 26, [redacted]. I contacted Walton County regarding a mold issue in the apartment. My name is Friede Hunt. I received a voicemail from Walton County confirming the mold in the venting system that I had reported. They acknowledged the problem and issued a warning. I wanted to inform you as you may still be booking out the apartment on Booking.com. Thank you for your assistance in this matter.

I had made a hotel reservation that was canceled by the hotel due to overbooking by booking.com, just 5 days before my trip. Despite several attempts to contact booking.com by phone, I have had no luck reaching them for assistance. While I did manage to speak to a representative once who promised to call me back within 24 hours, that never occurred. Other calls to booking.com were abruptly ended by their associates. Ultimately, I had to find another hotel on my own, costing me an additional $[redacted] compared to my original booking. I believe I should be compensated for both the added expense and the inconvenience of finding a new room. My original confirmation number is [redacted] with pin code [redacted]. Due to this experience, I am hesitant to use booking.com in the future and will not recommend it to others. Barb H.

I am having trouble canceling my booking number [redacted] as I cannot reach the [redacted] number provided by Booking.com. Booking.com is requesting a pin number, but I have not created one with them. I am willing to create a pin if someone can assist me with that process since I cannot find a way to do it on the website. I need help canceling my booking [redacted] and setting up a pin for Booking.com. Thank you. - M. Malone

During our vacation in Canada, we needed to reserve an extra night near Calgary. Booking.com helped us find a special rate at Canmore Inn + Suites for $79 on 9/7/19 for a stay on 9/11/19. Upon arrival, I presented the confirmation on my cell ending in #[redacted] without a PIN. The hotel stated we would be charged by Booking.com. Our card was billed $[redacted].99 CAD and $[redacted].14 US instead of $79 as expected. When I contacted the [redacted] number for Booking.com, they requested a confirmation # and PIN, which I never received. This has resulted in an overcharge that needs to be resolved promptly.

I tried booking Hostal Rio Amazonas in Santiago, 1.5 km from the city centre for Nov 4-9 (5 nights) for two people with breakfast and a non-refundable rate at the initial price of $[redacted]. However, when finalizing the booking, the cost increased to $[redacted] Canadian. I noticed the price fluctuating between $[redacted] and $[redacted] during the process, which was unexpected. I would like to secure the reservation at the original price of $[redacted].

I need assistance with my hotel booking. I accidentally reserved a room at Royal Palace Inn in the wrong location. Immediately after booking, I contacted the property in Daly City within 2 minutes to cancel, but they informed me of their no cancellation policy and advised contacting Bookings.com. Upon reaching out to Bookings.com, they directed me back to the property. This repetitive cycle is causing frustration. I kindly request not to be charged for the reservation at the Daly City hotel. My confirmation number is [redacted].

I was shocked by a new commercial I saw tonight where two mothers were puzzled by why they couldn't go on vacation like a woman on the internet. The response was a bit inappropriate and offensive. I believe there are numerous ways to create commercials without resorting to using sexual language that requires us to explain to young children. I plan to inform others about this and will avoid supporting this business in the future. In a world already struggling with various issues, it is unnecessary to add to the negativity by using such tactics. Is there no way to keep certain things private and sacred in advertising anymore?

Hello, my girlfriend and I made a reservation for a holiday at the Alterns Hotel in Aberdeen from December 24th to December 27th. Unfortunately, Maria and I have ended our relationship. The booking was made under Maria Green's name, but my card was used for payment. I have the confirmation number for the booking, which is [redacted]. Since Maria has the pin number, I am unable to cancel the reservation myself by phone. Could you kindly assist me in canceling this booking and send me an email confirmation once it has been done? Thank you.

My partner and I just checked into our room at Mountain Melodies in Pigeon Forge, TN [redacted]. Unfortunately, we were shocked to find the poor conditions of the room and the inn overall. We are very disappointed to be charged $[redacted] a night plus tax by Booking.com for such a substandard place. The inn attendant mentioned searching for a better room, and another staff member talked about upcoming renovations. We hope Booking.com can assist us with this matter promptly. Thank you, Randall & Joan Edwards. 10-10-[redacted]. P.S. I have photos of the room and inn as requested for verification purposes.

My name is Jennefer Cumberbatch Thomas, and I have a reservation at The Vue Express on 39th Street. My confirmation number is [redacted]. I made an error with my check-in date, mistakenly putting it for today when my flight actually departs tomorrow. I will be arriving in NY at 10:42 am. The hotel front desk has kindly agreed not to charge me for the extra night but only for the three nights I will be staying. They have requested that you reach out to them via phone or email to confirm the date change. Please assist me with this matter. The correct dates for my stay are from 10/11/19 to 10/14/19. Thank you.

I am trying to inquire about any rewards I may have earned before booking a trip. I've been unsuccessful reaching anyone over the phone. Kindly contact me at [redacted]. Alternatively, please advise on how to bypass unrelated questions and connect directly. I am not yet ready to make a reservation. If you can provide a direct phone number to bypass the automated system, it would be greatly appreciated. Thank you.

Upon arrival at the premises, we were informed that cash payments were not accepted. Unfortunately, the lady at the front desk was rude, leading us to cancel our reservation as we did not feel welcomed. While at a different hotel, the staff member called Pietermaai Boutique to check on our safety, and the individual who answered was again very impolite, questioning the reason for the call. Therefore, we are requesting the cancellation of our reservation. I plan to contact the manager personally tomorrow, as today is a national holiday and she is likely not on duty.

I would like to discuss my recent stay with panhandlegetaways.com. During my stay from August 19 to August 26, [redacted], I encountered issues with cleanliness and mold in the apartment. Despite efforts to communicate these problems, the response from panhandlegetaways.com was unsatisfactory, closing my case without addressing the concerns adequately. I have even involved a Walton County inspector who confirmed the mold issue and issued a warning. I have provided evidence, including witness accounts from my family who stayed with me. I am seeking assistance to escalate this matter to a more responsive and effective representative at panhandlegetaways.com, as the current contacts have not been helpful in resolving the situation. Thank you for your attention to this matter.

Hello, I wanted to share my experience while staying at an apartment booked through hi 5 in Budapest, Hungary. Upon arrival, we encountered issues with the heating not working for two consecutive nights. The company's solution was to send a YouTube video on how to fix it, which was not satisfactory. To add to the inconvenience, we are now facing a second night with no internet in the apartment, and the company is unable to send anyone to address the problem promptly. This level of service is unacceptable for a business managing multiple properties. I am requesting a refund and compensation for the subpar conditions we have experienced during our stay. Without internet access, following the instructions in the video is impossible.