I made a reservation on ******* for the*HOLIDAY INN EXPRESS & SUITES WOONSOCKET. I use...

GetHuman3732170's Refund My Booking issue with Booking.com from October 2019

Help with my Booking.com issue
First: share to improve GetHuman3732170's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3732170's own words
I made a reservation on ******* for the*HOLIDAY INN EXPRESS & SUITES WOONSOCKET. I used my husband's card but made the reservation using my name. When we attempted to check-in, we were not allowed to do so because I did not have an ID. My husband, who was paying for the room did have an ID and his card. There is no mandate for guests to have an ID and had I not gone to the desk, they would not know I didn't have an ID. They would not allow my husband to use the reservation and we were turned away. He is the rep payee for my disability and I lost $***.**. I had booked the room so I could use the facilities, specifically the pool which helps during periods of increased pain. I was told by the Holiday Inn that I would have to pursue a refund via Bookingbuddy. I've been given the run around for a few days and I am requesting my refund be processed ASAP as I have a limited income as it is and can certainly not afford to have $***.** stolen from me, which is essentially what has occurred I should no be made to pay for services I did not receive. I can certainly ask for assistance in this matter from executives at Trip Advisor or the States Attorney General, or report as fraud through my card but would hope that you do the right thing and refund my money. Your prompt attention to this matter would be greatly appreciated.
Refund the reservation cost of $***.**
How GetHuman3732170 fixed the problem

We are waiting for GetHuman3732170 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman3732170
Oct 9th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 26980 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3732170 started working on this issue
Oct 9th, 2019 2:09pm