Reservation Mistake * Hotel Unhelpful

GetHuman-dniehuse's Refund My Booking issue with Booking.com from August 2019

Help with my Booking.com issue
Before contacting them, items GetHuman-dniehuse may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-dniehuse's own words
book a room night of July ** at Motel * Reno NV Virginia Plumb ... While travelling with intermittent cell service I tried to book a room at Reno NV Motel * Virginia Plumb for July **, ****.*When I arrived at that hotel I discovered I had mistakenly reserved a room for August * in error. I took an available room the night of July **. I requested at the front desk that they cancel that August * wrong booking and was told that they would do so. I see that is a hold on my Visa card in the amount of **.** and called the Reno hotel. I was now told this was marked as "no show" and I will be charged that amount. I was advised to contact booking.com to allow to have that charge reversed. Since I did make the request to the hotel to cancel the erroneous reservation and their failure to follow through created my dilemma, I hope the situation can be resolved and I can avoid the charge.
Due to spotty cell phone coverage on the road, I was not able to review the requested reservation, which was mistakenly placed for an incorrect date (August *).
The cost for the reservation that I asked be cancelled has been charged to my Visa card. I very want that charge to be reversed*reimbursed.
When I arrived at the motel, the error was discovered. I requested at the front desk that the incorrect booking be cancelled. I was assured by motel staff that would done.
I have phoned the Reno Motel * Virginia Plumb and was told to contact booking.com for them to authorize a refund. I have not had any response whatsoever from booking.com.
How GetHuman-dniehuse fixed the problem

We are waiting for GetHuman-dniehuse to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

online booking
Refund My Booking issue
Reported by GetHuman-dniehuse
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 20411 others
0 customers following this

Timeline

GetHuman-dniehuse started working on this issue
Aug 4th, 2019 7:34pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 5th, 2019 1:17am
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 2:06pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 2:32pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 3:22pm
GetHuman-dniehuse shared this issue with others over email
Aug 11th, 2019 8:52pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians