Reservation Mistake * Hotel Unhelpful

GetHuman-dniehuse's Refund My Booking issue with from August 2019

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If calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-dniehuse's own words
book a room night of July ** at Motel * Reno NV Virginia Plumb ... While travelling with intermittent cell service I tried to book a room at Reno NV Motel * Virginia Plumb for July **, ****.*When I arrived at that hotel I discovered I had mistakenly reserved a room for August * in error. I took an available room the night of July **. I requested at the front desk that they cancel that August * wrong booking and was told that they would do so. I see that is a hold on my Visa card in the amount of **.** and called the Reno hotel. I was now told this was marked as "no show" and I will be charged that amount. I was advised to contact to allow to have that charge reversed. Since I did make the request to the hotel to cancel the erroneous reservation and their failure to follow through created my dilemma, I hope the situation can be resolved and I can avoid the charge.
Due to spotty cell phone coverage on the road, I was not able to review the requested reservation, which was mistakenly placed for an incorrect date (August *).
The cost for the reservation that I asked be cancelled has been charged to my Visa card. I very want that charge to be reversed*reimbursed.
When I arrived at the motel, the error was discovered. I requested at the front desk that the incorrect booking be cancelled. I was assured by motel staff that would done.
I have phoned the Reno Motel * Virginia Plumb and was told to contact for them to authorize a refund. I have not had any response whatsoever from
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Refund My Booking issue
Reported by GetHuman-dniehuse
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 20411 others
0 customers following this


GetHuman-dniehuse started working on this issue
Aug 4th, 2019 7:34pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 5th, 2019 1:17am
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 2:06pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 2:32pm
GetHuman-dniehuse indicated the issue is not fixed yet.
Aug 6th, 2019 3:22pm
GetHuman-dniehuse shared this issue with others over email
Aug 11th, 2019 8:52pm

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