Reference ID ************Kavs Resorts ******-******Dumaguete, Philippines **Dear Sir*Ma...

GetHuman-fn_gani's customer service issue with Booking.com from August 2019

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The issue in GetHuman-fn_gani's own words
Reference ID ************Kavs Resorts ******-******Dumaguete, Philippines **Dear Sir*Madam, **There is a complication:* Double Booking.**Yesterday I booked online through your company, but I did not received an instant confirmation. I wonder what went wrong as my previous accommodation were booked from your company, and I was sent an instant confirmation right away. Probably due to poor internet connection where I was. *So I booked to another company which it happened that it is also your partner Agoda. I only found out that it was double booked when we reached the Hotel. We tried calling the Booking.com number, but came to no avail.*So please kindly cancel the booking from you without any cost, and please contact the hotel as it was all pure mistake and unintended. *Hoping for your kind consideration and thanking you in advance. *I will be waiting for your reply and I have no doubt that you can resolve this issue, as soon as possible. **My warmest regards,*Farida Ahetesham **Contact **** ************Email Address:******@***.com

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Booking.com

Customer service issue
Reported by GetHuman-fn_gani
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 20359 others
0 customers following this

Timeline

GetHuman-fn_gani started working on this issue
Aug 4th, 2019 6:00am

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