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Before contacting them, items GetHuman2462431 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman2462431's own words
I had a booking of a hotel which due to unforeseen circumstances could not happen. I would have normally changed dates but don't have a new date to change to. I cancelled the reservation and got a message to call the hotel to ensure I was not going to be charge. When I called the hotel (*X) I was told they did not have my registration so they would not be charging me. When I emailed bookings I recieved a message saying because it a was guaranteed booking that you would email the hotel on my behalf requesting I not be charged. I have heard nothing back since this email I have dates etc on my phone.
GetHuman2462431 did not yet indicate what Booking.com should do to make this right.
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