I had a booking of a hotel which due to unforeseen circumstances could not happen. I w...

GetHuman2462431's customer service issue with Booking.com from March 2019

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The issue in GetHuman2462431's own words
I had a booking of a hotel which due to unforeseen circumstances could not happen. I would have normally changed dates but don't have a new date to change to. I cancelled the reservation and got a message to call the hotel to ensure I was not going to be charge. When I called the hotel (*X) I was told they did not have my registration so they would not be charging me. When I emailed bookings I recieved a message saying because it a was guaranteed booking that you would email the hotel on my behalf requesting I not be charged. I have heard nothing back since this email I have dates etc on my phone.
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Booking.com

Customer service issue
Reported by GetHuman2462431
Mar 12th, 2019 - 5 mons ago
I have an issue with Booking.com too
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Timeline
GetHuman2462431 started working on this issue
Mar 12th 4:59pm