I booked a room through booking.com for * nights at the Windmill Suites, Surprise, AZ...

GetHuman-olysox's customer service issue with Booking.com from March 2019

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The issue in GetHuman-olysox's own words
I booked a room through booking.com for * nights at the Windmill Suites, Surprise, AZ. We received a confirmation with a confirmation * and pin *. When we arrived at the Windmill Suites, they did not have our reservations and no rooms available. When I called Hannah at booking.com she said that she could only find us a room at the Baymont Inn & Suites in Phoenix which was ** miles from where we were originally booked. She also told us to make the reservations directly with Baymont Inn as they only had one King room available and she was afraid that it would be gone by the time she contacted them as booking.com. We took that booking because at the time it was our only option.*When we arrived at the Baymont Inn, we were VERY disappointed in their accomodations. We would be here for * nights and yet they do not even have a closet to hang our clothes. The room is VERY basic and not at all similar to the Windmill Suites which booking.com messed up on our original reservations.*We want booking.com to get us out of the Baymont and into a decent hotel in Goodyear, Surprise or even Buckeye, AZ so that we can be close to our original destination. We would like this to happen Monday, ****.

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Customer service issue
Reported by GetHuman-olysox
Mar 10th, 2019 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 10764 others
0 customers following this


GetHuman-olysox started working on this issue
Mar 10th, 2019 4:36am

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