I booked the Four Points by Sheraton Los Angeles international airport. I wrongly have...

GetHuman2219236's customer service issue with Booking.com from February 2019

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The issue in GetHuman2219236's own words
I booked the Four Points by Sheraton Los Angeles international airport. I wrongly have the check in time as *pm for the **th of Feb. It should be *am and I am checking out on the same day around *pm. I'm trying to cancel my booking but there is a penalty charge. I'm requesting your understanding to waive this. I even called the hotel and they say they don't even have my booking. I'm travelling tomorrow and have no clue what's going to happen as I did not get any reply to my emails as yet. Please please help. My conformation number is**********. You can please revert your soonest to *****@***.com or *****@***.com. I urgently need to know how can I go about getting this resolve. Please help me.
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Booking.com

Customer service issue
Reported by GetHuman2219236
Feb 16th, 2019 - 8 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman2219236 started working on this issue
Feb 16th 1:40am