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The issue in GetHuman-nascarkn's own words
I booked a reservation at Resort at Squaw Creek in Lake Tahoe from today to Sunday. However, I am not able to make up to Lake Tahoe because the highway to there is closed. I would like to cancel and refund my reservation. I already contacted the hotel and they said they will allow the refund because of the highway closure, I just have to call Booking.com for them to issue the refund as I reserved with them.
GetHuman-nascarkn did not yet indicate what Booking.com should do to make this right.
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