I booked a reservation at Resort at Squaw Creek in Lake Tahoe from today to Sunday. How...

GetHuman-nascarkn's customer service issue with Booking.com from February 2019

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The issue in GetHuman-nascarkn's own words
I booked a reservation at Resort at Squaw Creek in Lake Tahoe from today to Sunday. However, I am not able to make up to Lake Tahoe because the highway to there is closed. I would like to cancel and refund my reservation. I already contacted the hotel and they said they will allow the refund because of the highway closure, I just have to call Booking.com for them to issue the refund as I reserved with them.
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Booking.com

Customer service issue
Reported by GetHuman-nascarkn
Feb 15th, 2019 - 8 mons ago
I have an issue with Booking.com too
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Seen by 9 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-nascarkn started working on this issue
Feb 15th 11:40pm