Reservation number ***********Code *****Name Augusto Murias*Ca' Dei Polo in Venice pret...

GetHuman2154357's customer service issue with Booking.com from February 2019

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The issue in GetHuman2154357's own words
Reservation number ***********Code *****Name Augusto Murias*Ca' Dei Polo in Venice pretends that they can't receive money from the credit card that I gave at the moment of reservation to pay one night from ** to ** February. I called VISA that told me that no attempt has been made to request money. I have just given my AMEX card data to Booking.*I don't believe that I gave wrong bank card data. Can you recall the data that I gave? Is the hotel entitled to collect money already on the *** of February for a night on the **th? Can the hotel under these conditions simply cancel the reservation made and the customer obliged to make now another reservation? What does the confirmation of reservation imply?*Regards,*Augusto Murias
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Booking.com

Customer service issue
Reported by GetHuman2154357
Feb 7th, 2019 - 4 mons ago
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GetHuman2154357 started working on this issue
Feb 7th 2:28pm