I had cancelled two bookings that at first appeared non refundable. However when select...

GetHuman1967158's customer service issue with Booking.com from January 2019

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The issue in GetHuman1967158's own words
I had cancelled two bookings that at first appeared non refundable. However when selecting cancellation your site advised that if I cancelled within the window period no charges would be made to my account. I have since received two emails for both bookings confirming that I will not be charged for the cancellations. However there has been a preauthorisation for each booking on my bank account. I would like this reversed as soon as possible. I have already made a new booking which I am happy with and am waiting for the return of almost £***. I look forward to your response.
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Booking.com

Customer service issue
Reported by GetHuman1967158
Jan 15th, 2019 - a mon ago
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Timeline
GetHuman1967158 started working on this issue
Jan 15th 4:12am