We purchased a two night and three day stay at an apartment in Miami at The Grand. The...

GetHuman1909614's customer service issue with Booking.com from January 2019

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The issue in GetHuman1909614's own words
We purchased a two night and three day stay at an apartment in Miami at The Grand. The confirmation number is **********. The pin was ****. We were really excited for this trip and upon arrival waited an entire hour just to get a hold of the host. When they finally got a hold of him, he said he didn’t know we were coming. Once we got up to the room, they were just cleaning it. The beds had hairs in them, the entire three days all we could take were ice cold showers, the internet info the host gave us didn’t exist and the tvs barely worked. The front desk said they’d check our water but never resolved anything. The towels weren’t very clean and the overall experience was the worst I’ve ever had. There were additional charges added for each person staying, but they never mentioned that on the website when we made the purchase. We are just super upset with our experience and feel like for the amount we spent on the place that we should have in the least had warm water and cleanliness.
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Customer service issue
Reported by GetHuman1909614
Jan 6th, 2019 - a mon ago
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Seen by 2 customers so far
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GetHuman1909614 started working on this issue
Jan 6th 6:22pm