I received a bill yesterday from American Express which has a charge on it from Homewoo...

GetHuman-glvmr's customer service issue with Booking.com from December 2018

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The issue in GetHuman-glvmr's own words
I received a bill yesterday from American Express which has a charge on it from Homewood Suites, Washington, DC Union Station for ******* with the same checkout date-******* at a cost of $***.**. I did not stay at the hotel on ****. I have tried to reach the hotel, but I have been unsuccessful. The number listed for the hotel is *** ***-****. The message on the voicemail is "this voice mailbox has not been set up yet." I am trying to get this charge removed from my bill by first calling the hotel. My next action will be to call American Express to dispute the charge. I canceled this reservation on June *, ****. What action can you take to assist?*Confirmation Number - **********.*The following email is from booking.com.*--------------------------------------------------------------------*Hi Marie, your reservation at Homewood Suites by Hilton Washington DC NoMa Union Station has been canceled.*We've sent an email confirming your cancellation to *****@***.com.**We're in the process of updating your info. This change will be visible everywhere soon.*Homewood Suites by Hilton Washington DC NoMa Union Station***** New York Avenue NE, Suite B, Northeast, Washington, D.C., DC *****, United States of America Show map*Check-in ** Dec **** Friday*Check-out ** Dec **** Wednesday*** nights, * room*Canceled** Find another place to stay in Washington, D.C.

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Booking.com

Customer service issue
Reported by GetHuman-glvmr
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7932 others
0 customers following this

Timeline

GetHuman-glvmr started working on this issue
Dec 24th, 2018 8:21pm

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