Booking.com Customer Service Issues

Confirmation Number: [redacted].[redacted].[redacted] I am extremely disappointed by the lack of professionalism displayed by the reception and bar staff at this hotel. Upon check-in, I encountered one receptionist who was incredibly rude when my card did not work, directing me dismissively to another colleague. The bar staff also exhibited poor behavior by continuously dictating where I could and couldn't sit, and refusing to serve me chips despite the presence of the same dish at a neighboring table. As a frequent traveler across Europe, I had intended to utilize the Congress Centre for future business ventures, but I cannot proceed with these plans following this experience. Furthermore, being mistakenly labeled as English when I am Scottish was a further frustration. I kindly request a response from the management before I proceed to share my feedback on Trip Advisor. S.A. Macpherson

I would like to request a refund for a charge on my credit card on November 2, [redacted], for a reservation at Days Inn FB in Maryland. I attempted to book online through your website multiple times and received various confirmations, but upon arrival, the customer service insisted I needed a pin card to make the payment, preventing me from staying there through your site. However, my stay was facilitated by another booking platform after they verified the payment for my room. I became aware of this issue when I received an email from you inquiring about my stay, and upon checking my credit statement, I noticed the charge despite Days Inn stating they did not process any payment. I was unable to stay at Days Inn as I had intended through booking.com, yet the charge was made to my credit card. I kindly request a prompt refund to my credit card.

On November 17, [redacted], I made a reservation at the Australian Skies Chalets and Gardens in Mundaring, Western Australia, for the dates of November 27 to 29. I was given confirmation number [redacted]. On November 24, I received communication that seemed to confirm my booking with Australian Skies. When I arrived on November 27 around 3pm, there was no one present. I returned at 5pm but still found the place empty. I tried calling the provided number, [redacted], twice but got no response. I also left a message through Booking.com's assistant, yet after 48 hours, I did not receive a reply. Due to these circumstances, I had to alter my travel arrangements. I have been charged for the accommodation and am now seeking a full refund.

I made a non-refundable booking at Avanti Broadbeach Gold Coast Australia for December 12-14, [redacted]. However, I recently found out that my son is arriving from America on the 12th for a two-week visit. I have been a loyal and satisfied customer, having completed numerous questionnaires for your service. Could I kindly request to change my booking to February or March [redacted]? I have also booked stays at Avanti on two other occasions in December and January through booking.com. I believe the rate may have increased, creating a mutually beneficial situation for both of us. Thank you for your understanding and consideration. Cathy S.

During our trip to Maui on November 9th, my 90-year-old friend and I encountered an issue with our reservation at Kihei Bay Surf Condo. We had originally planned to arrive on the 13th but changed it to celebrate his 90th birthday. Unfortunately, upon arrival, we were informed by the manager that we didn't have a reservation. Stranded outside, a compassionate couple who had just vacated their timeshare offered us their room with twin beds and a bathroom. They hailed from the San Francisco Bay area; he worked for the government, and she worked in a mail-order pharmacy. The next morning, we managed to secure flights back to Seattle. Although I was promised a refund via email, I have yet to receive it. I reached out to Discover card this morning and provided them with my account number [#[redacted][redacted]]. Despite the unexpected turn of events, the kindness of strangers restored our faith in humanity. We are grateful for the generosity shown by Richard and Jennifer in Maui, Herb's daughter in Seattle, and Ingrid for the lovely breakfast before our return flight. Your prompt attention to refunding the aforementioned credit card would be greatly appreciated. Thank you, Suzanne L. Richings

I have sent two previous messages this morning regarding a refund I am due for four nights at Kihei Bay Surf from a September booking. The credit I received from the property only covers one night when I actually paid for five nights. I am awaiting the refund as promised, but it has not appeared on my Discover card statements for September, October, and November. Please contact me by email at [redacted] or by phone at [redacted] in Yakima, WA. As I have not received the refund within the time frame stated, I may need to seek legal advice from a reputable attorney from my church. Thank you, Suzanne L. Richings

I made a reservation through booking.com at Hotel De Lille Louvre Paris for 23/11/[redacted]. An amount of £80.22 was debited from my account on 29/10/[redacted] as per my bank statement. However, upon arrival, the hotel staff claimed I hadn't paid and insisted I make another payment of £80.06 to stay. After contacting the hotel with proof of double payment by providing my bank statements and acknowledging their mistake, they advised me to seek a refund through booking.com. I am now reaching out to request your assistance in resolving this issue promptly and refunding the excess payment before I involve my bank. Contact Info: Ekaterina D. [redacted] [redacted][redacted] Thank you for your attention to this matter.

I recently used a coupon I received through Booking.com for $50 off a $[redacted] stay. After my stay, I received confirmation emails from both Booking.com and the hotel, as well as a receipt. However, I never received the $50 refund promised by the coupon. After submitting a request through their website with no response, I called customer service and was informed that my reservation had been cancelled internally, making me ineligible for the reward. This lack of communication is unacceptable, as I would have cancelled my reservation if I had known. I am disappointed with their customer service and advise caution when using their coupons. I am simply requesting the $50 refund that is rightfully mine.

I prepaid for a car rental through Booking.com with reference number [redacted]89. When I arrived at ORD THRIFTY CAR RENTAL at 1:00 pm on 11/24/[redacted], I had to wait nearly an hour for a car despite having a paid reservation. My concern is the discrepancy in charges between what I paid Booking.com and what Thrifty Car Rental billed me. I paid Booking.com $90.06, while Thrifty only charged $65.76. Why am I being overcharged by $25.00? If the car company's website offers a lower rate, I prefer booking directly with them. I expect a refund for the difference, especially because of the inconvenience I experienced waiting for the car. This situation makes me hesitant to use your site for future bookings. I appreciate a prompt response. Thank you. Sincerely, Shirley I.

I made a reservation through Booking.com for a room at C&P Heathrow rooms on 29.11.[redacted]. The booking reference number is [redacted]. Upon arrival at the address late that night, I was surprised to find the room was located in a housing estate. After observing the surroundings and feeling unsafe, even the taxi driver expressed concerns about the area's safety, especially for a lone female like me. Given my profession involving risk assessment, I decided to cancel the reservation and checked into another hotel, incurring an additional cost of £67. While I have used Booking.com multiple times before and have another booking in Bournemouth on Saturday 15/12/18, this experience has left me very disappointed. I am requesting a refund of the £33 I paid for the unsatisfactory and unsafe accommodation.

Regarding my recent trip to Hong Kong, I stayed at New Garden Hostel. Despite cancelling my booking and paying in cash due to an issue with bookings.com, I have discovered that I was still charged. I stayed at the property during the booked period and paid directly because of the booking error. Although there was a language barrier with the staff member, I understood that the booking needed to be cancelled. Regrettably, I did not realize I had been charged until now. I paid twice: once in cash at the property and a second time as a cancellation fee. I am requesting a review of this situation and a refund of the cancellation fee as I was physically present at the accommodation during my reserved dates. Your prompt attention to this matter is greatly appreciated. Thank you for your help.

I made a reservation for a guest on your site less than an hour ago. The guest needs an early check-in today and does not have an ID. Despite pre-paying with PayPal, the guest was denied check-in without an ID. The room is reserved until Sunday. I am willing to provide my ID and PayPal information to verify the reservation. I tried calling the hotel through the booking.com number, but it seems to be out of service. I am located in Los Angeles. Please contact me promptly to resolve this issue. Thank you.

I reserved a 4-night stay at the Riccarton Inn Currie via Booking.com from November 29th to December 3rd and got a confirmation email on November 21st. I began my trip on November 27th and was surprised to get a cancellation notification from the Inn on the same day. After contacting the Inn, they mentioned an issue with my credit card, but despite my attempts to reinstate the booking, it had already been rebooked. I find it puzzling to receive a confirmation followed by a cancellation without prior notice. Both the Inn and Booking.com had my mobile number on file and could have easily contacted me if there was an issue. I've been a satisfied Booking.com user for years and have upcoming trips booked through the platform, but this incident has left me feeling uncertain. It was challenging to find alternative accommodation last minute, causing stress and additional expenses. I hope this was an isolated incident by the hotel and not reflective of Booking.com's service. A prompt response would be greatly appreciated.

Due to unexpected illness, my husband and I couldn't make our Thanksgiving trip to visit our daughter in Wilmington, NC, even though it was after the free cancellation date. I was aware there might be penalties, but circumstances can change. Despite having an email confirming Booking would notify Hampton Inn, they failed to do so. The hotel contacted us after we didn't arrive, expressing their displeasure at not being informed. Reservation number [redacted] for Nov. 23rd is related to this issue. I reached out to Booking.com via email but received no response. It's disappointing to be penalized for something out of our control, especially given our fixed income as seniors. In the future, I plan to book directly with hotels to avoid such complications. - Rosemary B.

I recently checked into East Suites in Pattaya with confirmation number [redacted].[redacted].[redacted] and pin [redacted] for a 4-night stay. After experiencing issues with the room such as safety concerns, cleanliness, and a malfunctioning shower, I decided to check out early. The hotel staff agreed for me to pay for only the night I stayed, but they mentioned that since I booked through Booking.com, they couldn't cancel the remaining 3 nights without charging me. I am seeking advice on how to proceed to pay for the night I used and cancel the other 3 nights.

I am seeking clarification regarding my room reservation for 11/23/18 to 11/30/18 at Manila Lee Malate Mansion. Upon arrival after traveling from San Francisco, I was informed that there were no rooms available, despite having received confirmation number [redacted]-PIN code: [redacted]. This situation was incredibly disappointing and inconvenient. The email claiming a "no show" compounded the issue, leaving me without accommodations upon arrival. As a frequent traveler who leaves positive reviews for hotels, this experience was distressing and far from my usual excellent stays. I had to hastily secure alternative lodgings upon reaching Manila, incurring additional costs due to the last-minute arrangement. Having returned to the U.S., I am reaching out to Booking.com for a thorough explanation regarding this unsettling and unforgettable incident.

I made a reservation for a five-night stay at Kihei Bay Surf Condo in Maui back in September for me and my 90-year-old friend, Herb. However, upon arrival on Nov. 9th, we were told we were not listed and the shuttle driver had left us. Herb was refunded $30 for the round trip, but I haven't received my refund yet. I've contacted Booking.com multiple times with no resolution. I even wrote a letter to the CEO in Amsterdam. Also, Discover card has not seen a credit from the company in two months. We were kindly helped by strangers who offered us a place to stay. Despite all this, I just want my money back. I have a trustworthy attorney willing to assist. Please contact me at [redacted] or [redacted]. Suzanne L.

I made a reservation at the Toronto Chelsea Hotel for November 26-27, [redacted], but did not receive a confirmation email or invoice. I may have entered the wrong email address and need the invoice for reimbursement. My contact information is: Julie Dubien, phone numbers [redacted] or [redacted], email addresses [redacted] or [redacted] I used Trivago to book. Thank you for your assistance. Julie Dubien

Hello, this is Angela E. I have a booking at Radisson Hotel Edmonton South but made a few errors in the reservation. I accidentally booked only one night instead of two. Also, I forgot to use my friend's booking link. Unfortunately, my reservation is non-refundable, but I would appreciate your help in canceling it without any fees. I intend to rebook for two nights using my friend's link. I don't want to miss out on a fantastic experience with my friends or celebrating my fiancé's birthday and the upcoming Christmas season in Edmonton. I hope you can assist me with this matter. Thank you for your understanding and consideration.

Hello, I made a booking for the Heritage the Villas resort in Mauritius from November 25th to December 2nd through your website. Unfortunately, on November 27th, I received the news that my Father passed away in Hungary. Consequently, we had to depart for Hungary on the same day. We inquired at the hotel for a refund due to these unexpected circumstances and were advised to contact you for this matter. I would appreciate it if you could guide me through the refund process for the remaining days of our booking from November 28th to December 2nd. Thank you, Krisztina V. Ak (Booking under husband's name: Mr. Faruk Ak)