I made a reservation with Booking.com for The Gates Hotel in Key West, FL for Jan...

GetHuman-rkallenb's customer service issue with Booking.com from December 2018

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The issue in GetHuman-rkallenb's own words
I made a reservation with Booking.com for The Gates Hotel in Key West, FL for Jan **, **** - Jan **, ****. I was surprised when reading the details that I had no options to change dates or cancel through Booking.com. The hotel said that I could cancel up to Jan **, ****.....if I had reserved directly to them. I also could have selected a Senior reservation ( my wife and I are both over ** yrs old). Booking.com has already taken full charges from my Visa account and I need changes to the contract or my bank will give me full funding back and then go after Booking.com for refund. I will then make reservations at the hotel. Please respond before I start the actions through my bank.
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Booking.com

Customer service issue
Reported by GetHuman-rkallenb
Dec 7th, 2018 - 5 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-rkallenb started working on this issue
Dec 7th, 2018 10:00pm
GetHuman-rkallenb confirmed the issue is fixed. Hooray!
Dec 8th, 2018 9:41pm