Dear Sir, *We had booked a hotel from your website whose name was Boutique Stay in Pach...

GetHuman-tarumah's customer service issue with Booking.com from November 2018

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The issue in GetHuman-tarumah's own words
Dear Sir, *We had booked a hotel from your website whose name was Boutique Stay in Pachgani, Mahabaleshwar. This hotel was cancelled due to some unknown reason. I was accommodated to a new hotel from your side but you did not transfer the booking amount to the new hotel. They asked me to pay their accommodation charges. So I needed to pay them again. Hence I want my booking amount to be returned as early as possible. **Please take necessary action for the problem listed above**Booking reference number :***********Contact number :**********
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Booking.com

Customer service issue
Reported by GetHuman-tarumah
Nov 29th, 2018 - 9 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-tarumah started working on this issue
Nov 29th, 2018 1:03pm