Nobody has called us to confirm if they canceled our booking at the Hampton Inn in Alex...

GetHuman1621481's customer service issue with Booking.com from November 2018

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The issue in GetHuman1621481's own words
Nobody has called us to confirm if they canceled our booking at the Hampton Inn in Alexandria Mn. I can't believe the **** they are putting us thru when we are dealing with very sick family members with the Noro virus. I have never had to go thru such **** to get a refund on a hotel stay cancellation. I will never book thru them again. Other people I see have had the same problems. Its been **** with our family being so sick and they just can't call and tell us what they can do for us.
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Booking.com

Customer service issue
Reported by GetHuman1621481
Nov 25th, 2018 - 10 mons ago
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Timeline
GetHuman1621481 started working on this issue
Nov 25th, 2018 2:50pm