A hotel room booked through booking.com is in a hotel that will not let the fiance of t...

GetHuman1580925's customer service issue with Booking.com from November 2018

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The issue in GetHuman1580925's own words
A hotel room booked through booking.com is in a hotel that will not let the fiance of the card holder in the room without the card holder present. I need booking.com to tell the hotel to let his fiance in the room where he's expecting to find her as he tries to locate friends unaccounted for in Calabasas fire area.
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Booking.com

Customer service issue
Reported by GetHuman1580925
Nov 18th, 2018 - 3 mons ago
I have an issue with Booking.com too
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Seen by 15 customers so far
Similar issue to 6817 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1580925 started working on this issue
Nov 18th, 2018 3:37am