I want to cancel a booking for best western in Epping forest for **th November. I did...

GetHuman-mandywoo's customer service issue with Booking.com from November 2018

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The issue in GetHuman-mandywoo's own words
I want to cancel a booking for best western in Epping forest for **th November. I did not receive a confirmation, I have phoned the hotel who will not cancel my booking. I do not have a PIN and the email address the hotel have is not mine. Please ensure booking: ********** is cancelled and I am not charged. I have called * different number to try to speak to a person and failed miserably because I cannot progress the call without a PIN number which I do not have. I will not be paying for this booking as I have tried for * weeks to get through and I am also giving you * weeks notice.
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Customer service issue
Reported by GetHuman-mandywoo
Nov 3rd, 2018 - a mon ago
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