I am staying in Los Cabos Mexico at Posada Real. I am not satisfied with the accommodat...

GetHuman-randiwen's customer service issue with Booking.com from October 2018

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The issue in GetHuman-randiwen's own words
I am staying in Los Cabos Mexico at Posada Real. I am not satisfied with the accommodation. The room is old, the bathroom smells of urine, the shower head is caked with??, there are areas here that smell of septic. I am having surgery and feel that this is not a good environment. I would like to cancel this booking, at the latest on the night of **th. I would like to rebook at Hampton Inn and Suites. Thank you for your consideration.
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Customer service issue
Reported by GetHuman-randiwen
Oct 16th, 2018 - 2 mons ago
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Oct 16th 7:04pm