I booked The Jung hotel Saturday October **th but an emergency came up and I wasn’t abl...

GetHuman1353795's customer service issue with Booking.com from October 2018

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The issue in GetHuman1353795's own words
I booked The Jung hotel Saturday October **th but an emergency came up and I wasn’t able to drive all the way to New Orleans so I needed to cancel the reservation. I sent in a cancel request through you guys October **th and haven’t heard from you guys since. The Jung hotel charged my credit card $***.** October **th after speaking with them to cancel reservation and also charged my card this morning October **th a $** charge for not showing up. I spoke with them and was told to contact you guys to cancel those charges to my card. Get back to me ASAP.
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Booking.com

Customer service issue
Reported by GetHuman1353795
Oct 16th, 2018 - 2 mons ago
I have an issue with Booking.com too
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Seen by 4 customers so far
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GetHuman1353795 started working on this issue
Oct 16th 12:25pm