I made a booking with ANZ Crowne Plaza Narita via Booking.com under ref ********** for...

GetHuman-neetan's customer service issue with Booking.com from October 2018

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The issue in GetHuman-neetan's own words
I made a booking with ANZ Crowne Plaza Narita via Booking.com under ref ********** for Steven Naidu on the **rd of August, ****. On **th of August, ****, I cancelled the booking and received an email from Booking.com confirming the cancellation. Yet my credit card has been debited on ********** although I made the cancellations well before the cancellation due date. I called the hotel and they said they were not advised by the Booking.com about the cancellation. Please investigate and organize to refund.
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Customer service issue
Reported by GetHuman-neetan
Oct 15th, 2018 - 2 mons ago
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GetHuman-neetan started working on this issue
Oct 15th 8:59am