Have booked accomodation, booking number ********** at Esperance WA, it was my understa...

GetHuman-jmkitcab's customer service issue with Booking.com from September 2018

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The issue in GetHuman-jmkitcab's own words
Have booked accomodation, booking number ********** at Esperance WA, it was my understanding that, credit card details were only used to secure the booking and that payment was due at the accomodation as stated on your web site (pay at property) and book now, pay when you stay, but our credit card has been charged by the accomodation, plus a credit card fee, we would have preferred to pay with cash on the day or EFT and avoid the card fee, I rang the accomodation and they said it was standard practice, which contradicts what is stated on your wed site.**John Milowski
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Customer service issue
Reported by GetHuman-jmkitcab
Sep 28th, 2018 - 3 mons ago
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Seen by 5 customers so far
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Name on the booking
Booking reference
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GetHuman-jmkitcab started working on this issue
Sep 28th 1:31am