Have booked accomodation, booking number ********** at Esperance WA, it was my understa...

GetHuman-jmkitcab's customer service issue with Booking.com from September 2018

5 views
 | 
4965 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman-jmkitcab's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jmkitcab to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jmkitcab's own words
Have booked accomodation, booking number ********** at Esperance WA, it was my understanding that, credit card details were only used to secure the booking and that payment was due at the accomodation as stated on your web site (pay at property) and book now, pay when you stay, but our credit card has been charged by the accomodation, plus a credit card fee, we would have preferred to pay with cash on the day or EFT and avoid the card fee, I rang the accomodation and they said it was standard practice, which contradicts what is stated on your wed site.**John Milowski
GetHuman-jmkitcab did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-jmkitcab fixed the problem
We are waiting for GetHuman-jmkitcab to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Booking.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-jmkitcab fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-jmkitcab
Sep 28th, 2018 - 3 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 5 customers so far
Similar issue to 4965 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-jmkitcab started working on this issue
Sep 28th 1:31am