I made a booking through bookings.com to stay at Seaside Escape Safety Beach for the...

GetHuman1186096's customer service issue with Booking.com from September 2018

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The issue in GetHuman1186096's own words
I made a booking through bookings.com to stay at Seaside Escape Safety Beach for the **nd September. My booking number is *********. Full payment made and confirmed. We arrive at destination and it was double booked. The lady offered us another accommodation we arrived could not get into the house, was dirty no beds made bathrooms not clean the place was a mess. We did not settle for the night until about *pm. We were checking in at *pm. Very unhappy with the very little service we got. I believe we should be compensated for the inconvenience and the unprofessional customer service.
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Booking.com

Customer service issue
Reported by GetHuman1186096
Sep 23rd, 2018 - 3 mons ago
I have an issue with Booking.com too
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Seen by 2 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1186096 started working on this issue
Sep 23rd 4:07am